Chain retailer with a large array of brand-name electronics, computers, appliances & more.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address: 2345 Marketplace Dr, Rochester, NY 14623 Phone: (585) 292-0250 Website: https://stores.bestbuy.com/ny/rochester/2345-marketplace-dr-433.html/?ref=NS&loc=ns100
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Review Summary
Clark Rasmussen
Generally good prices and selection, friendly service.
Mykhaylo Berezyuk
The staff responded to our questions quickly and they were very kind.
Daniel Botelho
Place is a bit of a ghost town, but they had very helpful staff working.
Kenneth M Goeres
I went to this location on 3/1/21 to look at the Microsoft Surface Duo as the Best Buy I normally go to into Greece doesn’t have one on display. When I entered the store there was no one at the LP desk nor was there a greeter at the door. Luckily the mobile department is right by the entrance so I proceeded there so I could look at the device I was interested in. When I entered the department there was a female associate assisting a customer with a glass screen protector.Since I didn’t want to interrupt her I looked at a few of the display tables to see if I could find the device on my own but I wasn’t able to locate it. I started to walk towards computers, I saw another associate and asked where the Surface Duo was? He walked me over to the device and asked me if I had any questions. I advised him that I was just looking but if I did that I would let him know!The device was on display and powered on BUT the demo software was not functional and I was unable to bypass it so I couldn’t test out the devices features. Now I could have asked for assistance but I shouldn’t have to because the demo device should have been fully functional! While I tried to bypass the demo I noticed 3 associates talking to each other and not one of them came over to ask if I had additional questions! Needless to say I left the store and when I was leaving an associate wished me a nice day which was the first time someone interacted with me directly!I am not sure if the store management team will see this but you really got to train your employees better. I should have been greeted or at least acknowledged as soon as I entered the department, the associate should have advised me of her name and that once done she would be right with me but none of that happened. I think when the new Surface Duo 2 device comes out I will buy it directly from Microsoft instead of coming into a store.
Lynn Spriggs
Bought an Oculus Quest 2. Love it! Best Buy was the only place where I could get one the same day! All other places were sold out! A bit pricey but, well worth it! The girl that helped me was a sweetheart! She was very nice and helpful?
Shawn Daley
Bought a new (Microsoft Arch) mouse there this afternoon, and had such a wonderful experience, the customer service was superb. Thank you to the awesome employee who helped me in my decision making! Wish I caught his name.