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Iconic Vermont-based ice cream parlor chain, known for its creative, cleverly named flavors.
Located In: Preston Parkway Center
Service Options: Curbside pickup · No-contact delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 12–11PM |
| Sunday | 12–10PM |
| Monday | 12–10PM |
| Tuesday | 12–10PM |
| Wednesday | 12–10PM |
| Thursday | 12–10PM |
| Friday | 12–11PM |
Address and Contact Information
Address: 1501 Preston Rd Suite 400, Plano, TX 75093 Phone: (972) 380-2697 Website: https://www.benjerry.com/plano
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Review Summary
Alysen Christensen
Yummy ice cream, prompt and super friendly service.
Rashmin Savani
The owner and cashier were both inept at both management and customer service.
Trey jonaw
Nice selection wish they had more non dairy options in store
Rashmin Savani
Short story: AWFUL! I WOULD GIVE 0 STARS IF I COULD. TRIED TO AVOID FULFILLING MY ORDER. I paid for my order online and they refused to provide it to me. They claimed they never received it despite the order showing it went to their location. VERY DISHONEST AND RUDE OWNER AND CASHIER. AVOID THIS PLACE. Should be investigated for fraudulent business practices.Long story: Probably one of the worst experiences I have ever had in customer service. I placed two orders and paid in advance for both of them. When I went to pick them up, one order was not prepared. I explained that one was missing and the cashier (and later, the owner) both claimed they did not receive it. Both were very rude. It makes no sense how they received one and not the other. I showed them the order confirmations and explained that the purchases were already charged to my credit card, still they refused to fulfill the missing order. Honestly, the situation was ridiculous to me. When a customer shows an order confirmation, that should be more than enough proof that an order was made. The owner and cashier were both inept at both management and customer service. They seemed to have no idea what they were talking about and seemed like they just wanted to rip me off and not provide me what I had paid for. Eventually, they provided the missing order, but after much hassle (20 minutes). Place is run very poorly. What they tried to do is fraud. Honestly, this place should be shut down based on the fraudulent business practices. I don’t think this business will last based on this experience. There are many other negative reviews here so not surprised. I WOULD AVOID THIS PLACE AT ALL COSTS.Update: Later the owner tried to say they fulfilled my order after 8 minutes and 14 seconds. This is incorrect. I came at 5:35 and left after 5:55. It took over 20 minutes and multiple phone calls despite me showing proof of my order. The owner is lying again by saying that manager and owner were professional. Both were rude. How is owner supposed to know if the manager was rude or not? The owner was not there. This shows the owner is lying. This is such a dishonest establishment. The owner is dishonest and inept. The cashier just stood there and did nothing. I’ve complained to Ben and Jerry’s corporate and they said they will talk to the establishment and hope they can help retrain you to run a very simple business. They need a course in management.
Carlos Pinto
I have little over a year living in DFW and just found out about this store. I love BJs ice creams. Yes, they could be a little bit overpriced but it’s worth the extra money.
Caroline Mostrom
Super confused over the negative reviews. I ordered a cake several weeks in advance. I was supposed to pick my cake up tomorrow but due to the weather I asked if I could pick up today and they got my custom cake ready for me. They were very accommodating. The employees are friendly and I received great customer service. Lastly and the most important aspect the cake! It came out sooo cute and exactly as I had hoped. It also tasted really good too! I really enjoyed it as did my family! Keep up the good work! Also the dog treats were awesome if you have a dog I highly recommend getting them one. Our puppy loved it!