We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.
Service Options:
Hours
| Friday | 9AM–4PM |
| Saturday | 10AM–1PM |
| Sunday | Closed |
| Monday | 9AM–4PM |
| Tuesday | 9AM–4PM |
| Wednesday | 9AM–4PM |
| Thursday | 9AM–4PM |
Address and Contact Information
Address: 300 S El Camino Real, San Mateo, CA 94402 Phone: (650) 696-1520 Website: https://locators.bankofamerica.com/ca/sanmateo/financial-centers-san-mateo-7513.html?utm_source=GMBlisting&utm_medium=organic
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Review Summary
Barbara Evers
I retired from a 40 year banking career a few years ago most of it in San Mateo.
Leen marji
People in there aren’t friendly and don’t care for customer needs.
Noe Moreno Alcazar
40 percent of my check for what and was told I would even get a receipt.
Barbara Evers
I have to share the very positive experience I had with the Bank of America branch yesterday located at 3rd and El Camino in San Mateo. Having found the first two offices closed my last attempt was to what I believe was your main branch in San Mateo and I am so glad that they were open.I retired from a 40 year banking career a few years ago most of it in San Mateo. From the moment I entered the office at about 12:30 pm I was politely greeted and directed by your security guard to the teller line and proceeded to wait in line. Though it was unfortunate I did not note their names there were two tellers on duty and one gentleman who seemed to be their supervisor. I was so impressed with the polite and respectful way that the two tellers treated their customers before me. They showed empathy with any complaints the customer may have expressed and had respectful exchanges. My teller who was seated offered to help me complete the deposit slip I had bungled and was very pleasant and efficient. I had to return because I thought I had left the voided check I had used to locate my daughter’s account number but was unable to find. The supervisor then stepped out behind the teller line and offered to help me retrace my steps which went above and beyond my expectations. I did find the check later absentmindedly tucked in a pocket in my purse.Having been a banker for many years who understood the critical importance of customer service I was struck by the fact that it doesn’t matter how big the institution might be it is the people you hire that make the bank! They are the the ones who interact and can make the experience truly great. In these difficult times when respectful communication is so critical my experience gave me renewed hope that small acts of kindness by individuals make the difference. Kudos!
miguel chang
I give it 5 stars because it preserves this wonderful artistic mosaic
Justin Hersh
The loud lady that’s ineffective as a fake teller should turn into a teller a.k.a. get a real job instead of acting with an air of importance. 45m to cash a check, standing in the rain? Typical for a lunch time.