4.0 – 222 reviews $$ • Cell phone store
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Retailer providing wireless plans & a range of phones, devices & accessories.
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 9AM–7PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address:
3201 Lawrence Rd #545, Wichita Falls, TX 76308
Phone: (940) 691-9100
Website: https://www.att.com/stores/texas/wichita-falls/78852
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Review Summary
Tony
This location is nice and friendly and the service they have is great.
Lucky Montgomery
Customer service is non existent after you become a customer.
John Gearheart
Most employees are very knowledgeable and the place is neet and organized.
Sean Garrett
Noah was a GREAT HELP! He had all the answers to any question I had. Very helpful and knowledgeable about what he does. Was very pleased with his assistance and I love my new IPhone 12 Pro Max
Velma Barr
I have had some problems before this last person. My previous experience would be a 3.But….this last time was a 5+.He was understanding and did want i and my phone needed ! I would rate my experience with him a 5+. He was Great.
Donna Ogara
I asked for a unlimited plan that I was not set up for. Noah did not set my phone up for me. It was almost closing time I had a trade in so I would get phone for $5 a month I lost out on promotion because of them not doing their job right. I told them several times I have to have unlimited data. Store manager was very rude as well. I called the Graham store and told her what happened she informed me I had 14 days to return the phone with a restock fee. I was not informed of any return policy from Wichita Falls and feel that I should not be charged a restock fee or have to lose my number because they were wanting to go home. If you watch the camera you will see Noah actually slides the phone to me in the box at 1st without even putting Sims card in the phone. He then takes it and puts it in phone and hits buttons and says I’m done. I leave and I have a non working phone I couldn’t call or text anyone I had to pull in a parking lot to figure it out cause I needed maps to make it home cause I don’t know Wichita Falls that well
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