4.2 – 45 reviews • Cell phone store
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Located In: Colonie Center Plaza
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Sunday | Closed |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
Address and Contact Information
Address:
1425 Central Ave Space 324A, Albany, NY 12205
Phone: (518) 459-2255
Website: https://www.att.com/stores/new-york/albany/14164
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Review Summary
KINGSLEY WILLIAMS
Best customer service, I paid my bill and received a work discount on my bill.
Jeff Laprade
Terrible experience, lackluster service, poor selection in cases.
Lauren Yerry
Employees were amazing, friendly, and extremely helpful.
Louis Sanders
Worst experience with a carrier I’ve ever had. Staff coaxes you into additional services, promising discounts/credit as a promotion that you can “just cancel” but then you never receive them, and they don’t explain the details so you end up with services and equipment you have to return along with accruing charges. Staff began to set up my phone and then sent me home because it was taking too long but then my number didn’t transfer so I had to return multiple times to get it to finally work. My plan was never correct(to this day), I was placed on plans and additional services that I had originally declined or never requested and had to be adjusted by regional manager who said it was their mistake and told me to return to waive said charges. RM was never available, I made three appointments and each time the store was closed, lights off, during operating hours with an AT&T rep saying “that’s odd, someone is clocked in”. RM gives me the “call AT&T” response after I finally was able to get her on the phone via an employee’s phone, completely passing me off. I’m exhausted from calling dozens of AT&T service numbers, getting constantly transferred, going to the store trying to just get my plan correct and still end up with no resolution. I left Sprint for this?
LA
Stopped in just curious about latest offerings and ended up walking out with a Samsung 21G … it’s rep Noah Howard’s fault! Super knowledgeable about the merchandise and an engaging, fun personality besides. Thanks again Noah. – Lidia A.
Robert B
Noel was great service rep. Took time and explained and answered all my questions. Great service
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