Service Options: In-store shopping · Delivery
Health and Safety: Mask required ·
Hours
| Saturday | 9AM–4PM |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 9AM–5PM |
| Wednesday | 9AM–5PM |
| Thursday | 9AM–5PM |
| Friday | 9AM–5PM |
Address and Contact Information
Address: 410 Pine Valley Cir, Bessemer, AL 35022 Phone: (205) 426-1630 Website: https://www.ashleyfurniturehomestore.com/
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Review Summary
Daniel Laird
Friendly service, quick
ALECIA PRESSWOOD
Called and complained and they ordered me another bedroom set.
Marquita Ja’Nice
I don’t even give this place one star.
Beth Arndt
I received a chest over 3 weeks ago. I reported the damage I found the very next day (it was not delivery damage). they approved a replacement, but expect me to keep this large piece of heavy, damaged furniture that is unusable for nearly 4 months! i have been demanding that they come pick up the damaged item or allow me to store it outdoors because I do not have room to keep it in my house, but they refuse! It if is not resolved in the next 48 hours, I will simply ask for a refund, instead of an exchange. This company is not worth the hassle. I have been trying to get a refund, but they keep bouncing me between 2 phone numbers/ departments. Each one says they can’t help me and that I have to call the other one. Extreme frustration!!!!!!!
Krystal Boyles
Called to make appointment, they said we didn’t need to. Then they tell me the wedge to my couch has damage and has to be remade. The only way it has damage is from them running into it with a forklift or dropping it. Got down here, watched while 15 employees walked around b’sing. We waited 30 minutes in the 95 degree heat while this is going on. Then it starts to rain, so I go inside and ask the manager and he just looks at me with a blank stare about it. Then they all decided to take a break while we were still waiting!!! Horrible customer service and attitudes from the entire staff at distribution. Will NEVER buy from Ashley again because of the way we were treated
Lajuan Jones
This has been the worst experience I’ve ever had. The Ashley Furniture Store in Tuscaloosa did everything to support me while waiting for my furniture. It was more convenient,with my work schedule, for me to pick up my orders. But if I have to deal with the rudeness of the people who work there again, then will spend extra to go elsewhere. I could have see if it was once occurrence, but each time I visited the warehouse there was a total disconnect between me and the ladies sitting in the loading docks….I just will not shop there again!!!