Ashley HomeStore

  4.3 – 304 reviews   • Furniture store

Retail chain with a variety of signature home furniture, decor, & accessories.

Service Options:  In-store shopping · In-store pickup · Delivery

Health and Safety:  Mask required · Staff required to disinfect surfaces between visits · 

Hours

Friday11AM–8PM
Saturday11AM–8PM
Sunday11AM–8PM
Monday11AM–8PM
Tuesday11AM–8PM
Wednesday11AM–8PM
Thursday11AM–8PM

Address and Contact Information

Address: 1082 Blossom Hill Rd, San Jose, CA 95123
Phone: (408) 878-4235
Website: https://stores.ashleyfurniture.com/store/us/california/san-jose/9000416841/?utm_source=G&utm_medium=localSEO&utm_campaign=google

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ASHLEY HOME STORES – 1082 Blossom Hill Rd, San Jose, CA

100 reviews of Ashley Home Stores “Furniture colors in store are not true to color. False/artificial lighting in-store cast a totally different color of furniture.

Review Summary

Sruthi Mamaduru
We recently got a dining table and bed set with mattress.
Virginia Gillmore
She gave us the space we needed to walk the store without feeling pressured.
Gracie Hernandez
Love shopping at this location and the items are delivered pretty fast.
Erin Garcia
the absolute worst experience purchasing with Ashley. I found the perfect chest and nightstand for my son’s room. i was promised a quick turnaround, so i quickly made the purchase (purchased on 5/31, delivery on 6/3). I was able to move meetings around to fit this into my busy work schedule and my son’s school schedule. When the item arrived it was damaged and had to be returned. The DC told me the item was no longer in stock and wouldn’t be available for over a week. I called the blossom hill store 12 times yesterday (6/3) and NO ONE answered the phone. I finally drove to the store (25 minutes out of my way) and the customer service rep was unavailable. i was told by the staff that i would be contacted by this person today. as of right now, i have not been contacted. i have also called the store multiple times without any answer. additionally, the store representative told me they had 17 of that item in stock. I called the DC again today but was again told there are zero items so i would have to wait until next friday 6/11.1) how does a damaged item pass inspection to leave the warehouse?2) why am i responsible for correcting this issue?3) why doesn’t the store answer their phone?4) why is the inventory information being shared different from one department to the next?5) management should take accountability rather than having their employees resolve these matters. this is not the fault of the employee and management needs to step up and own the problem.I will NEVER purchase from Ashley again. What i thought was an exciting & pleasant experience has turned into a nightmare.
Cathy Vandenburg
A wonderful showroom where Toys R Us was for decades. Great deal and even better customer service! David Trinidad is friendly & professional. The perfect package to be in sales The manager, also named David, was very nice too. Thanks guys, we’ll be back
Josh Aranda
So we wanted a LAF chaise and RAF couch. When we put in the order Tim couldn’t figure out how to switch it to that, nor could anyone else in the store. When they couldn’t figure it out they told us to to have it assembled the way we want. That didn’t sound right but I was rushed for time. The next day I was highly suspicious that they just made that up to make a sale. So I called customer service and they confirmed that it needs to be ordered correctly and not assembled later to specifications we needed. They said we needed to call the store. So I called the store number. Well that just directed me back to the Ashley call center! And they told me to call the store!I explained to them what was happening and they would contact me later that day to confirm the change. Guess what no one called me! So now I don’t know what I’m going to get. I have zero confidence in The Ashley sales team and corporate doesn’t care. I hope you have a better experience, good luck!
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