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Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Located In: Santa Rosa Plaza
Service Options: In-store shopping · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits ·
Hours
| Thursday | 10AM–7PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
Address and Contact Information
Address: 1071 Santa Rosa Plaza, Santa Rosa, CA 95401 Phone: (707) 508-3500 Website: https://www.apple.com/retail/santarosaplaza?cid=aos-us-seo-maps
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Review Summary
Chad Dunbar
Glad they finally upgraded their store size to handle the people.
Miguel Lopes Duarte
I rescheduled and waited over 1 hour to be answered.
Morten Kjærgaard
All their products and the usual somewhat pushy sales people
Samuel Pham
The store and employees are fine. It’s the company itself I don’t like. How are you going to make me pay almost $80 more than I actually paid for my watch just to fix the screen. I honestly regret buying your products smh
Havaiana Boy
I went to buy the macbook pro 15in. The guy who served me was quite knowledgeable and gave me valuable advice, distinguishing between why the one I bought was the better buy over the similar cheaper one (RAM difference). That experience was awesome. Until I went home and decided I need the magic mouse, went online and bought one for pick up from the same store. Said it would be ready in 3 days. Fine. Went on said day only to be told their system wasn’t updated and so they couldn’t release my purchase. But here’s my receipt, give me my mouse. And here’s what I hate about the store, I’m the customer, for me, the staff whether in the store, at some call centre somewhere or in Corporate all work for Apple and anyone of them should be able to help me. I’m right there in the store, so the store staff should help me, right? Wrong! They give me a number to call and sort myself out…like really??!! So I do that, but the people on the phone can’t seem to fix the online purchase so that the store people can release merchandise. So frustrating… I ended up cancelling that order on the call, and bought the mouse directly from the store….had I known I would have done that in the first place, and save myself precious time and effort. I really hope this was a one-off because Apple stores usually have a good rep.
G
Extremely poor customer service! Worst apple store I’ve ever been to. I read their bad reviews but didn’t really believe they can be that bad but experienced it personally at 3 different instances. They’re just there to get a pay check and go home, absolutely no concept of customer service ever learned. Bad attitude all the way up to the manager of the store, unfriendly vibes and not helpful staff. The Genius Bar has limited to no knowledge of what they’re doing or saying to customers. Way to make a simple task extremely complex and inaccessible to the customers. It’d probably be better if this store didn’t even exist at this location or probably need to change the entire staff and train the new staff extensively for the basics of any business first. It’s a shame that this store is still there despite of all the bad reviews from the customers.