4.4 – 7 reviews • Beauty supply store
Aesop is an Australian skin care company established in 1987, offering a range of skin, hair and body care formulations created with meticulous attention to detail. Our considered product range also includes personal fragrance and formulations for the home. Our objective has always been to formulate products of the finest quality; we investigate widely to source plant-based and laboratory-made ingredients from reputable suppliers across the globe, and use only those with a proven record of safety and efficacy. A sincere interest in sustainable design extends to every aspect of our workings, including our stores, which are created with functionality, sensory pleasure and setting in mind.
Australian company known for high-end skincare products & gift kits, plus home & body fragrances.
Service Options: In-store shopping · In-store pickup
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks ·
Hours
| Thursday | 10AM–6PM |
| Friday | 10AM–6PM |
| Saturday | 10AM–7PM |
| Sunday | 6AM–10PM |
| Monday | 10AM–6PM |
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
Address and Contact Information
Address:
1833 Fourth St, Berkeley, CA 94710
Phone: (510) 705-1854
Website: https://www.aesop.com/us/r/aesop-berkeley?utm_source=gmb&utm_medium=yext
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Review Summary
Erika Guzman
The Hand washing is an experience worth having
CiCi Nordstrom
Upsetting I feel very unlikely to ever buy Aesop products in the future.
CiCi Nordstrom
I love Aesop products, but have never received such unwelcoming treatment in any store as I did today in Berkeley. As someone who also works in customer service in an intimate setting, I was really disappointed and a little astounded by such a rude associate. I never pressure my customers or make them feel they’re wasting my time and I always treat them with compassion; this is a difficult time for all of us. COVID-based rules are in place to protect us, and while I understand how difficult it can be to show up to work in these conditions, making a guest feel completely uncomfortable, unwelcome and like their very presence is an absolute inconvenience was so startling and upsetting I feel very unlikely to ever buy Aesop products in the future. No compassion was at all involved, and instead I felt very pressured to leave as soon as possible and generally had an awful experience, however brief. Please stress the importance of positive and kind customer service to your store representatives because they are the ambassadors of your brand and their attitude is reflective of your company. I hope next time I’m brave enough to approach Aesop, I’ll be met with a much warmer reception. Stay healthy, and be in peace.
Erika Guzman
The Hand washing is an experience worth having
Scott Collins
Closed until 10/31/19
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