Service Options: In-store shopping · Curbside pickup
Hours
| Friday | 9AM–8PM |
| Saturday | 9AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 9AM–8PM |
| Tuesday | 9AM–8PM |
| Wednesday | 9AM–8PM |
| Thursday | 9AM–8PM |
Address and Contact Information
Address: 2440 First St, Simi Valley, CA 93065 Phone: (805) 583-0333 Website: https://www.simivalleyford.net/?utm_source=gmbsls&utm_medium=social&mcmid=gmbsls
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Review Summary
Bruce Stewart
Carmen is my service manager and she always gives me excellent service.
Bill Perry
Everyone there ignored me till I walked into the showroom and located a manager.
William Locker
No pressure just good quality customer service.
Michelle McAteer
Simi Valley Ford Service dept.- WORST SERVICE WE’VE EVER HAD. ANYWHERE!First, they never were able to reach out to us letting us know anything about our vehicle- what was wrong with it, need to order parts, when to pick up. Never. All correspondence was initiated by us AFTER they were supposed to reach out.Then, they worked on the WRONG CAR! When we pointed that out, things got worse! (I’m sure they were embarrassed, but we get it. Sh!t happens)14 days with ZERO communication for a job that they told us would take 3-4.I suggest taking your car ANYWHERE but here! My car sat in their lot for almost 3 weeks (from diagnoses to repair) You would think they would have at least hosed it off. Nope.So turned off by this experience that we won’t even buy another vehicle from them. And we’ve bought several and always had good luck! Honestly, if this is how Ford allows their service department to be run, we might be done with Ford. I love my car but not enough to be treated that way.
Albert Khudoyan
So i have a 16 mustang convertible i came to Simi Valley on a business trip, all of a sudden trunk would not open. I had some important stuff that i had to get out, I went to the nearest ford dealership to see if they can open it somehow (i knew logically there should be a way to open it) mechanic took my car for 20 minutes than came back saying that there is no way they can open this trunk but they can make a $100-150 inspection and tell me what’s wrong with it. I bet it wot have been a $1000 job. How ever 2 hrs later trunk opened by it self.A month later trunk would get stuck again and wouldn’t open after a day or two(happen when the weather is+- humid)So I spent 20 min in MUSTANG FB groups and it was an easy solution, happy ford owners just told me where the latch is….Cheers to the “genius” Simi Valley ford mechanics
Hami Behzadi
My experience at this dealership was great . Most importantly, the dealer was fair and honest in negotiating with me. Tatyana was an excellent salesperson , taking the time to describe the nuances of the car and working with us on our schedule. She was not just focused on closing the short term sale – rather building a relationship which made the entire car buying experience pleasant, easy and fair. She’s an amazing asset for Ford dealership. I would highly recommend visiting this dealership and working with Tatyana Sizhuk if possible.