Retailer featuring high-end, stylish furniture, bedding, toys & more for babies & kids.
Located In: Stanford Shopping Center
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required ·
Hours
| Friday | 10AM–7PM |
| Saturday | 10AM–7PM |
| Sunday | 10AM–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
Address and Contact Information
Address: 88 Stanford Shopping Center, Palo Alto, CA 94304 Phone: (650) 321-2563 Website: https://www.potterybarnkids.com/stores/us/ca/palo-alto-stanford-shopping-center/
Photo Gallery
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Baby & Kids Furniture Store | Palo Alto, CA – Pottery Barn Kids
Regular Store Hours: Mon – Sat 10:00 AM – 7:00 PM; Sun 10:00 AM – 6:00 PM. In- store and contactless curbside pickup are available during store hours.
Pottery Barn Kids at Stanford Shopping Center – A Shopping …
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POTTERY BARN KIDS – 88 Stanford Shopping Ctr, Palo Alto, CA
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Review Summary
Michael Mohr
The staff are helpful and courteous and they have a well curated selection.
Renee McAllister
Bought a floor model that was delivered broken and really disrespectful people.
Eston Melton
High-quality wares with corresponding price.
Jamie Hillman
I love this gorgeous store. The employees are friendly and helpful
Monika Russo
2 weeks agoI am very disappointed by the service provided. The shop sells beautiful high end things but when it comes to delivery and post purchase service it is worse than low end shops.We ordered a nursery furniture more than 2 months ago with confirmed delivery date by 26th January which was still almost 2 months to my due date.Instead of the delivery we just received automatic notification that the order is delayed due to back ordered dresser by 1.5 months. After contacting customer service the suggested “solution” was to replace the dresser with a different one or cancel the order. Obviously we have already arranged a nursery room based on the furniture collection we picked so having one different piece does not make much sense. Suggested cancellation of the order obviously does not help either.I understand COVID challenges and problems may occur but it is not acceptable to communicate it with such a delay and provide solution in this helpless and careless way.Frustrating experience and helpless overall. Completely opposite to seamless, world class care experience.Prompt reaction but helpless with no solution, lack of understanding customer’s needs. I am sorry to say but despite a lot of words written in the responses it is one of the most ignorant customer service I experienced – not transparent, providing outdated and incomplete information. I truly made a wrong choice in choosing PBK as a “partner” for furnishing my newborn daughter nursery.
Christopher Phillips
Outdated systems and call centre staff beyond unhelpful. Nice product, but extremely unimpressed by how rude the company has been and how hard they are to deal with. Wouldn’t bother again, if I ever have a warranty issue I doubt it will ever get resolved if just getting a new item delivered is so hard.