Ace Hardware

  3.4 – 10 reviews   • Hardware store

Chain retailer stocking household tools, supplies & more (many family-run or independently owned).

Service Options:  In-store shopping · In-store pickup

Health and Safety:  Mask required · Safety dividers at checkout · 

Hours

Thursday8:30AM–7PM
Friday8:30AM–7PM
Saturday8:30AM–6PM
Sunday9AM–5PM
Monday8:30AM–7PM
Tuesday8:30AM–7PM
Wednesday8:30AM–7PM

Address and Contact Information

Address: 700 Santa Cruz Ave, Menlo Park, CA 94025
Phone: (650) 325-2515
Website: https://www.acehardware.com/store-details/14016

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Review Summary

MountainDewMLG
Their workers are awesome, friendly, and helpful!!!
Robby Ratan
Today, I had a particularly disappointing experience.
Kent Chavez
Terrible customer service!!!
Kent Chavez
Purchased a expensive grill at this location and had it delivered.After receiving the grill . I use it one time. And notice the table was hot. I read the assembly instructions and noticed it was missing a important heat displacement part.After speaking to the assistant manager she said they would send a tech to install. But a no show.So I return it. The driver was blaming the sale person who didn’t mention it required this important part and was very irritated that he had to pick it up.Terrible customer service!!!
Robby Ratan
I usually love every Ace Hardware I have been to. I’ve shopped at this one more than a dozen times. I usually get great service at every ace I’ve been to and this one does not live up to that expectation. Today, I had a particularly disappointing experience. I was shopping for a toilet paper roll holder and I asked at the register if they would price match with Amazon. I totally understand if they cannot do this. However, instead of politely explaining that it’s not possible for them and telling me they appreciate my business regardless, the person at the register, the owner I imagine, essentially scoffed at me. I got it, he’s annoyed that he pays rent and Amazon doesn’t and so Amazon beats him on pricing. I would’ve been happy to pay the extra five bucks had he been polite and empathetic about it. However, he seem to be taking out his bad day on my question, which has compelled me to write this review and avoid the shop for the time being. I don’t want to hurt his business, but I’m writing this review hoping that it nudges the team in a positive direction for customer service. Best of luck to them.
Miriam Hoffman
Love this place. They have everything and are so helpful.
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