4.1 – 71 reviews $$ • Cell phone store in Thousand Oaks, California
Welcome to your neighborhood Verizon Wireless retailer! The Thousand Oaks, CA, GoWireless Verizon Authorized Retailer is conveniently located just off the Ventura Freeway (Highway 101), on Hillcrest Drive, outside the Oaks Mall. We’re beside Vans and near Macy’s. The knowledgeable experts at our GoWireless Verizon Authorized Retailer enjoy working with our regular customers as well as tourists who come to visit Southern California year-round. We stock the latest generation of iPhone, Android, and Samsung smartphones, and tablets from leading manufacturers. We also carry a wide selection of accessories, such as Wi-Fi hotspots, to keep you connected and protected. Ask us about our GoAdvantage program and its many benefits.
Located In: The Oaks
Service Options: In-store shopping · Curbside pickup
Hours
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
Address and Contact Information
Address:
190 W Hillcrest Dr #63, Thousand Oaks, CA 91360
Phone: (805) 777-0071
Website: https://www.gowireless.com/stores/ca/thousand-oaks/thousand-oaks-the-oaks/?y_source=1_MzIyODE3My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
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Review Summary
Laurie Sawlsville
Amazing service and great prices.
Dave de Vos
I was told switching 4 lines from AT&T to Verizon would take 20-30 minutes.
BlueTiffany Castillo
Would recommend this location and his services.
Dave de Vos
Unfortunately, a dismal experience. I was told switching 4 lines from AT&T to Verizon would take 20-30 minutes. It took close to 4 hours. The salesman scanned the same sim card twice, which caused the system to lock up. Then he did not accurately enter the PIN after assuring me that he tried, and then he had to swap SIM cards three separate times. I had to wait on the line with Verizon tech support for an hour while they traced the problem back to the same SIM card being scanned for two of my phones, which apparently voided the order, then another hour while they reactivated all the lines. On top of the that, the guy at the store kept me for another 30 minutes while he tried to get his system to charge me another $80 for handling fees. When I refused to pay these, he called his manager, which took another 20 minutes to have him come back and discount the fee to $28, again which I refused to pay as it was not disclosed to me prior to the transaction. They finally agreed to let me go with no handling fees. All told, I was at the store for close to 4 hours. At least the phones work, but next time, I’m going straight to the Verizon store, not an authorized retailer like Go Wireless. I will say, however, that the salesman was very nice throughout, although he seemed more interested in giving me a standup comedy routine than carefully doing his job.
Matthew Masci
I went in for a phone upgrade. Lee was incredibly helpful and described everything in detail, he ordered the phone I wanted and called me right when it got there. He also told me a few things I could do to save money on my bill. When I came in to pick up my phone I was helped by him and Carlos and it was quick and very efficient. They made my time spent in the store pleasant and positive. Thanks guys!
Karen Giannakopoulos
I took my mother in to update her phone. It was 15 minutes to closing and Nate was helpful, knowledgeable and patient. He was not at all clock watching and made it an effortless and smooth process. Really great customer service.
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