ace hardware

  3.8 – 20 reviews   • Hardware store

Chain retailer stocking household tools, supplies & more (many family-run or independently owned).

Service Options:  In-store shopping · In-store pickup

Health and Safety:  Mask required · Safety dividers at checkout · 

Hours

Thursday7AM–6:30PM
Friday7AM–6:30PM
Saturday8AM–6:30PM
Sunday9AM–5PM
Monday7AM–6:30PM
Tuesday7AM–6:30PM
Wednesday7AM–6:30PM

Address and Contact Information

Address: Industrl Hardware, 5429 Sepulveda Blvd, Culver City, CA 90230
Phone: (310) 398-1251
Website: https://www.acehardware.com/store-details/11331?utm_source=google&utm_medium=localstore&utm_campaign=

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Review Summary

Juan Pablo Guzman
Amazing selection of nuts, bolts, and etc but great place to go to
JC
Owner didn’t care about me the customer but wanted to take my money.
David Beebe
Customer service could use some improvement but overall lot of good selections.
Donato Marquez
Horrible customer service owner just cares about taking money. I returned stuff that I did not use and the owner was so upset. Highly not recommended
Joe Lights
These guys here are wonderful. The shop is a little cramped but the have literally EVERYTHING! They really saved me when I was looking all over town at the big box stores. They even pulled what I needed and had it ready for me when I got there without me even asking. Thank you!
jorge m
This was my first and last time ordering a item from ace hardware. I place my order so I can pick it up at a store and was informed by a ace hardware employee that my item had arrived and ready for pick up. I go to pick up my item and I’m told that my item was canceled and that I have to call customer service. So the manager at the store didn’t help at all. So I go head and call customer service and I spoke with a agent at didn’t help at all he kept putting me on hold the whole time and when I asked for a manager he said for what. So he puts me on hold for about 30 min only to come back and tell me that the manager was busy and couldn’t take my call. Then he puts me on hold again and my call gets sent back to the system where I’m waiting to speak to a agent again. I was waiting on that line for a long time until I got my other phone and called customer service with it and got a agent right away. So I spoke with agent and she informed me that my item was canceled because the warehouse had run out and didn’t now when they would restock again. But I was told by the other agent that had me on hold the whole time that I can place a new order online and have it shipped to my house if I pay for the shipping. So I asked him if the item was in stock and he said yes it was. Just not for store pick up anymore. So the only way I can get my item is if I pay $20 shipping fee. So I once again I ask the new agent to speak with a manager. She puts me on hold and comes back to tell me that there’s no manager that can take my call at the time. So she gives me a incident report number 4529302 and that a manger will be reviewing my incident and giving a call back. A few hours later I get a call and I wasn’t able to answer the call. She leaves me a voicemail telling that the item was canceled and was out of stock. So I decided that I will not be shopping at Ace Hardware anymore I will not be referring Ace Hardware to anyone. Worst customer service ever they didn’t even try to resolve my issue. I will be posting this online and anywhere it can be seen. Thank you for your help ace hardware customer service and management for the outstanding service.
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