T-Mobile

  4.3 – 57 reviews   • Cell phone store

The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Petaluma can visit our store at 401 Kenilworth Dr to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Located In: East Washington Place

Service Options:  In-store shopping

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · 

Hours

Friday10AM–7PM
Saturday10AM–7PM
Sunday11AM–6PM
Monday10AM–7PM
Tuesday10AM–7PM
Wednesday10AM–7PM
Thursday10AM–7PM

Address and Contact Information

Address: 401 Kenilworth Dr Ste 620, Petaluma, CA 94952
Phone: (707) 762-8102
Website: https://www.t-mobile.com/store-locator/ca/petaluma/kenilworth-dr-johnson-st?y_source=1_MTcwMTQxNjctNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

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Review Summary

Al Rodas
Great service all staff are really friendly and professional.
Bob Heyman
I just received fabulous customer service at this Sprint store from Jessica.
The Happy Medium
Employees there after that manager are lovely.
Matt Budesa
I couldn’t have had a better buying experience. Nelly if you read this I love you! Lol. You’re the best. So unfortunately like three quarters of my screen completely blacked out. Which made it difficult to do anything on my phone. Was time to upgrade anyways since I had a Samsung S7. Nelly was extremely helpful steering in the right direction. We ran into a road block trying to transfer all my important data and contacts etc. Since my screen was completely non existent on my old phone. Nelly went above and beyond for me to make sure I was satisfied and probably 2hrs later she figured it out for me! Very few people would of went above and beyond like she did. Go to this location and Nelly will take care of you.
Ryan Milton
Went in to service my phone, Nelly, the new store manager, was more than helpful to make sure my phone worked properly. She went above & beyond to make sure my account looked correct with all of the lines i have on my account. I even walked out with getting tv service! I think it’s called t-vision. I enjoyed my time there at the store & would recommend this store to everybody. Keep it the excellent service Nelly!
Anna Marie Alhaj
I came in really confused about what was the best solution to protecting my phone and if I should get a new phone. When I came in I was immediately greated by John. He was so helpful and informative he explained to me different deals and which option was best for me. I found all the right accessories and phone. Definitely will be going back! Thank you
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