Macy’s Backstage

  4.2 – 1,106 reviews   • Outlet store

Self-serve kiosk offering brand-name electronics, including MP3 players, headphones & cameras.

Located In: The Shoppes at Carlsbad

Service Options:  In-store shopping · Curbside pickup

Health and Safety:  Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout · 

Hours

Thursday11AM–8PM
Friday11AM–9PM
Saturday10AM–9PM
Sunday11AM–7PM
Monday11AM–8PM
Tuesday11AM–8PM
Wednesday11AM–8PM

Address and Contact Information

Address: 2559 El Camino Real, Carlsbad, CA 92008
Phone: (760) 729-9121
Website: https://stores.macysbackstage.com/ca/carlsbad/carlsbad.html?y_source=1_MTM2MTU0NjEtNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRl

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Review Summary

Ian Butterfield
Good variety Just don’t use the young men’s dressing rooms
Corky C
Service was good except some associates lack store policy knowledge
Mike Henry
Good selection, good prices, helpful people; store needs to be updated..
Le Ann Waite
I got some great deals. I have a new best friend and her name is Macy’s. The staff was so friendly. I’m thinking about getting a job there.
Susanna Lopez
Great customer service by Lorena Rodriguez in Cosmetics! I want to express my appreciation when I was shopping for a last-minute birthday gift. I bought a perfume set, Lorena offered/suggested to gift wrap it for me. She provided gift wrap options, took her time with me, and was multi-taking by being considerate of her surroundings by acknowledging other customers on the counter throughout the department while getting them assisted as she helped me. I felt I was taking up too much of her time.Lorena’s demeanor made me confident as I watch the way she honed her customer service skills while working under pressure. Lorena was relentless, very professional, and gave me the undivided attention I needed to complete my purchases. I asked how long she’d been working there she said only a few months; I can tell she’s going to have a career with longevity no matter the field or at Macy’s. Lorena Rodriguez in cosmetics is the kind of enthusiasm, integrity, and ethics that I look for to promote from within the company. My hope is management at Macy’s Carlsbad recognizes Lorena’s unique ability to represent the department store giant.
Judy Heintskill
I had Kim help me in cosmetics on Friday afternoon. She was quick to help, knew her product thoroughly, inside and out. She did a superb job. I will always make sure she is there when i need help. She is the best of the best. Appreciate her to the fullest.
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