Chain retailer stocking house-brand athletic footwear, apparel & accessories for all ages.
Located In: Las Americas Premium Outlets
Service Options: In-store shopping
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 12–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
Address and Contact Information
Address: Las Americas Premium Outlets, 4321 Camino De La Plaza # 264, San Diego, CA 92173 Phone: (619) 428-3016 Website: http://www.newbalance.com/stores
Photo Gallery
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Review Summary
Jorge Sanchez
Can always fine great outfits at a great price no problem with parking
Ryan McNamara
Great Store, Great Service, Great prices
JPAX Macedo
Pretty good selection of tennis shoes and athletic wear.
Margo Chapman
New Balance was my go-to shoe for foot health and style as well as the excellent customer service. Unfortunately, that is no longer the case. Aside from the diminishing quality of the 990 series, which alone is sad evidence of the deterioration of the brand, the customer service is bottom of the barrel.For this large global brand, you’d expect that bespoke, we feel privileged to have you spend your hard earned dollars on our products type of vibe—heck, just the same service I get from most brands, even smaller scale ones would be a welcomed experience.Instead, when I returned a pair of 990v5’s (way too short and we’re my normal size)I received no email notification that a return had been started, no communication when they received my return, and no notification when my money would be returned.After several calls to customer service, a rep told me that she would expedite my return—it had already been 11 days since they’d received my return. I called the next day to check as I still hadn’t received any communication about the expedited process. I was told nothing could be done, tough it out. When I asked to speak to a manager, the rep told me I wasn’t allowed to speak with a manager about my return. This is not how you treat loyal customers who spend hundreds of dollars on your brand every year.Very disappointed and feel like my 30 years of loyalty mean absolutely zero to New Balance. Still waiting…
J S
I used to love this store but they never ask for my email for me to earn rewards. No one walks to help especially since I don’t know the new models. Out of the 3 years I lived in San Diego only 2 times I was asked for help. Today, I went and not surprised no one helped me when the store was completely empty. Once again when I was checking out, they did not ask for my email. This is the last time I am going to New Balance. As the quality of the products dropped, so did the customer service. I am switching to a new brand and will no longer wear New Balance.
Grumpy42
Excellent service. Excellent shoes. Sales staff helped fit me. Shoes being drop shipped to our house.