Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address: 3900 Thousand Oaks Blvd #104, Thousand Oaks, CA 91362 Phone: (805) 370-1909 Website: https://www.t-mobile.com/store-locator/ca/thousand-oaks/thousand-oaks-pierce-arrow?y_source=1_NzMwOTE1MC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
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Review Summary
Jesse Gomez
I always receive the best customer service at this location.
Eve Constance
I decided to return it, but couldn’t bring it back until after New Years.
Genoveva Gonzalez
Solving,persona problems not profesional service.
Shahnaz Gharai
My husband and i had the best experiance at Westlake village ca . Erick and Daney were very helpful and knowledgeable and expert And set up our new phone . answered every Question.
Eve Constance
Worst customer care experience I’ve ever had at any phone store ever.I bought 3 iPhones here before Thanksgiving (right before the holiday Covid lockdown). The 3rd phone was sent through the mail, arriving a week later. I decided to return it, but couldn’t bring it back until after New Years. They phone box was opened but the phone was never even hooked up, so not a SINGLE PHONE CALL was even made on this phone.T-Mobile customer care service told me over the phone that the store could take it back if I would pay the $80 dollar restocking fee and told me to emphasize that the phone had never been used. But it didn’t matter here – this store told me that they are an independent provider and that they have the choice not take it back because it was outside of the 14 day return period (when it didn’t come until a week after the purchase day anyway) and they CHOSE not to take it back. So I am stuck with an $800 dollar phone I hate.We have 5 phones in this family, and you can bet they will be replaced elsewhere. I WILL NEVER COME BACK TO THIS STORE AGAIN!
Norm Kahn
Dan was incredible. He really went the extra mile to fix My T-Mobile problem. Co. needs more like him.