4.0 – 69 reviews $$$ • Kitchen supply store
At Williams Sonoma, we believe home is the heart of everything – and the kitchen is the heart of your home. Since Chuck Williams opened his first store in Sonoma, California in 1956, we’ve helped shape the way people cook, entertain and live. Williams Sonoma offers a wide variety of cookware, bakeware, kitchen tools, tableware, specialty foods and more – all characterized by our commitment to premium-quality, artisanal craftsmanship and cutting-edge innovation. At Williams Sonoma Home, we bring classic design and timeless luxury to the comforts of home with an exclusive assortment of furnishings, lighting and decorative accessories. Our mission remains the same as it was over sixty years ago: to inspire people everywhere, every day.
Upscale chain offering high-end cookware, house-label kitchen accessories & gourmet goods.
Located In: The Oaks
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks ·
Hours
| Friday | 10AM–8:30PM |
| Saturday | 10AM–8:30PM |
| Sunday | 11AM–6:30PM |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
Address and Contact Information
Address:
556 W Hillcrest Dr p, Thousand Oaks, CA 91360
Phone: (805) 495-3632
Website: https://www.williams-sonoma.com/stores/us/ca/thousand-oaks-the-oaks/
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Review Summary
Mary Feit
Christmas dishes are in, the store was packed with shoppers.
Deborah Sayer
Do not waste your time and money with this company.
Robert Bowling
Very nice and extremely helpful staff when asking questions and seeking advice.
Nicole Prater
Unbelievable customer service! I am not quick to make- up my mind and the young woman who helped me(I believe she was the store manager.), was patient and showed me items that I asked for and did not push more expensive merchandise. I will continue to go to this Williams Sonoma for my kitchen/ cooking needs.
Gary Standke
Very high end and expensive cooking supplies. I am not sure if I ever bought anything here but is is always fun to look around.
Deb M
I ordered Williams Sonoma Hand Soap and Dish Soap, Lavender Cedarwood caddy gift set on sale for $23.96 recently for curbside pickup. After opening the bag a few days later I realized I had the wrong item instead of the hand soap I had hand lotion. When I called the store the sales rep said that what I had picked up was correct but she would do a curbside refund since I did not want to go into the store and I could order the correct gift set online and pick up curbside later. Once online the set I wanted was no longer on sale and was now $29.95. I called back and I was told there was nothing that could be done, but I still could return the original set. I finally decided I would keep the set and just order the hand soap for $12.95 online for curbside pickup and asked another clerk if I could at least get 10% off but was told she couldn’t do that. Meanwhile I realized that the pump for the hand lotion was broke so I called the store again and was told I could get another one when I picked up the new order of hand soap.I picked up my new order and my replacement pump was not in the bag and when I called it seemed like such a huge deal that I called W-S online and talked to Hope an amazing Customer Service Rep. She said I had ordered the correct original item but the picture was incorrect (See Attachment), and offered to send me a free hand soap replacement but since I has already picked one up she is sending another one to me and is having me send back the lotion and the broken pump, free shipping.I know we are in a terrible pandemic right and we all should be extra kind and greatly appreciate our overworked, at risk front line sales clerks and reps! My problem today is such a small problem compared with everything going on right now .Of course I hoped the store would have offered me some type of discount but they felt I had ordered incorrectly. I wrote this review to let others know about being careful ordering online. Also the Williams and Sonoma Online Customer Service reps are there for when the local store can’t really help! Thank You and Stay Safe and Healthy!
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