Retail chain with a variety of signature home furniture, decor, & accessories.
Located In: MainPlace Mall
Service Options: In-store shopping · Curbside pickup · Delivery
Hours
| Friday | 11AM–8PM |
| Saturday | 11AM–8PM |
| Sunday | 11AM–8PM |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
Address and Contact Information
Address: 2800 N Main St Unit 2100 Bldg 2810, Santa Ana, CA 92705 Phone: (714) 558-5300 Website: https://stores.ashleyfurniture.com/store/us/california/santa-ana/7710000060?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch
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Furniture and Mattress Store at 2800 N Main St, Unit 2100 …
Shop for furniture, mattresses, and home décor at your Santa Ana, CA Ashley HomeStore. Visit our showroom today to furnish your home affordably.
Ashley Furniture HomeStore Near You in Santa Ana, California
Ashley Furniture HomeStore Locations in Santa Ana, California. Locate the closest Ashley Furniture HomeStore store near you to find deals on living room, …
ASHLEY HOMESTORE – 2800 N Main St, Santa Ana, CA
605 reviews of Ashley HomeStore “I had a very pleasant first buying experience at Ashley’s Furniture. Customer service was excellent and what I purchased was …
Review Summary
J O
Great prices and quality plus a good selection to choose from.
Mayra Velasco
I got a great price with excellent service, can’t beat that.
Robbyn T.
This place has the worst customer service skills and communication skills.
Karie Changkachith
The sales person was really friendly and knew a lot about the furniture, they gave me a price I could afford and I got a 5 year warranty for free. They really like to help the customer out. They care. I told 2 of friends about them and they got a couch also. Would buy from them again.
Mike Doan
Ordering 1-5 (3):Purchased a sectional set at Ashleys Furniture in Main place mall on 9/7/2020. Throughout the ordering process, my salesperson was overly zealous and attentive. I get it, they work on commission no big deal.We noticed that the marked down prices were still higher than the prices on their website. When asked why no response was given. My guess is that it allows them to discount products further in hope of providing an illusion of a good deal. After a bit of negotiating, we found common ground on the price for the set we liked.Prior to finalizing the purchase, we were told that a few items will be back-ordered till approx. Oct/18. We understood that as covid has made it harder for manufacturers to build inventory.Delivery 1-5 (2):After calling Customer Service multiple times, we found out the first 2 pieces are set to be delivered sometime in mid-October. We are going to receive a text to confirm the delivery date and time.There was no scheduling or notification prior to delivery. We legitimately got a call the same day stating that they will be delivered in 15 minutes and if you are not there they will have to reschedule. While at a family function, we had to rush home to ensure we receive the delivery.The delivery guys were professionals and did a good job delivering 2 parts of the 4-piece set.Quality 1-5 (2):A week into having the chair, the right side of the right chair broke.There is a sharp metal piece protruding from the chaise side when reclined. This piece has already injured several kids and adultsRepair 1-5 (0) (Technician Martin):The technician was scheduled to come Monday but never disclosed the time. Was supposed to receive a text message or call to confirm a time never got that either.When he did arrive without notice, We explained to him the multiple issues regarding the chairs as stated above.Regarding the sharp metal protruding out, his response is that it’s built that way and don’t have your kids touch it. To clarify, what he is saying is that it’s built so that when you recline the chaise a sharp metal object protrudes and potentially injuries users. I explained to him that the logic makes no sense and I have tested it at stores and there are no metal objects protruding. He comes back with the notion that his 20 years of work experience justifies that it was created that way. The interaction is simply the worst experience I have ever had with any technician or customer service.Regarding the broken wood, he acknowledged the issue and repaired it.Before leaving he says keep your kids away from the chair when it is reclined. I was honestly his parting knowledge he provided. Anyone should be able to sit in a reclined chair without having a metal object drawing blood. With that, I asked him to leave.Last 2-piece Delivery 1-5 (0):Called Ashley customer service to see the status of the last 2 pieces of the set. Was informed that it was pushed back to 1/2021. Once again, no notification by email, phone, or Ashley account of it being pushed back.Asked the rep what caused it to be pushed back, She stated that it was rescheduled for delivery and there is no other information regarding why.Overall Experience 1-5 (1):As a first-time homeowner purchasing furniture is supposed to be one of the most exciting aspects. Working with Ashley Furniture has been a nightmare experience. The lack of Customer Service, etiquette, and communication are the things that will drive customers away myself included. My interaction with their employees shows that they have no passion for their craft. When you have people who don’t care, they won’t care about their customers either.There are definitely things that are completely understandable in these unique times. Production delays, delivery delays, and high prices are some. But, what is not excusable is the experience you provide to your customers and this experience was simply horrendous. At this point, I am not sure if I will even get the last 2 pieces of my order.
Mayra Velasco
Kevin and Jose one of the Store Managers made my purchase experience a pleasant one. I got a great price with excellent service, can’t beat that. I will enjoy my new mattress bed frame and sofa . Couldn’t have been possibly with their help. Thank you both so much!!!