Hours
| Friday | 8AM–5PM |
| Saturday | 8AM–12PM |
| Sunday | Closed |
| Monday | 8AM–5PM |
| Tuesday | 8AM–5PM |
| Wednesday | 8AM–5PM |
| Thursday | 8AM–5PM |
Address and Contact Information
Address: 3241 Kerner Blvd, San Rafael, CA 94901 Phone: (415) 275-3155 Website: http://www.aamcobayarea.com/locations/san-rafael?utm_source=G&utm_medium=local&utm_campaign=google-local
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Review Summary
Gina Collins
Friendly staff, efficient service.
Debra Acosta
Everywhere, went i paid cash, manager pulled crumbled up money from his pocket.
Sosuke Brause
The mechanics actually considered my hardship and were willing to work with me.
The Summerland
I have been getting my vehicle serviced with Shannon and Mac for last five years, best team there is. I recommend them to everyone I know who is seeking honest, experienced, and knowledgeable service. Can’t say enough good things about Shannon, Mac and team. I’ve been taken advantage of by so many other mechanics over the years, not here. They’ve always taken care of me. They feel more like family than my mechanics and that’s how they treat all their clientele. Highly recommend.
Tim McArthur (Tim)
I brought my van into this AAMCO in Dec 2019 with a failing rear-differential. Shannon (co-owner) and company made us feel at home during the three day repair. The shop could not find the original parts (although I was able to find them online just fine) so sold us on a posi-traction rear end rebuild which costed $1000 more than the original bill… now a total of nearly $3400.Three days later (we stayed in a hotel as we were traveling through the area) we were fixed up and ready to get back on the road. We made it to the Mojave National Preserve where the rear end failed again (seven days after the repair) this time 80 miles from the nearest AAMCO. We had to rent a U-Haul truck and trailer to get my van into Las Vegas where the only AAMCO willing to take warranty work got us in.Yes, it turns out that the warranty is completely up to each shop if they want to honor it or not.First thing the new shop said to me was, you didn’t pay that much to San Rafael AAMCO did you? They knew we got ripped off. Add to it that the repair lasted only seven days. Granted, Shannon at San Rafael did honor the warranty so the re-repair work began.Yes, the original shop can decide NOT to honor the warranty of they wish…It was about here that we found that San Rafael AAMCO who charged us the $1400 deposit at the start of the work, charged us the full amount at the end of the work. Effectively, we paid an additional $1400 on top of the over-priced repair that didn’t last a week. It took three phone calls over a week to get that amount refunded. Each time I called they promised to look into it and call me back, but failed to call me back each time.The re-repair work took another 3.5 weeks (!!!) due to the Las Vegas shop being stuck (thanks to said warranty) into replacing the posi-traction parts with the same parts, which broke again only 20 miles after they repaired us the second time. They tried again, and the van didn’t even leave the shop. Finally, after nearly a month and a half… and THREE failed repairs, we had a junk-yard rear-end installed under our van for $600.I called and talked to Shannon trying to be fair to him, but was met with excuses and eventually he just stopped calling me back. AAMCO San Rafael refused to refund even a partial amount so I was forced to file a claim with my credit card to get my refund. Which I got all $3400 back,In the end AAMCO San Rafael’s poor workmanship caused a month delay to my road-trip-vacation, refused to offer even a partial refund, and now I have a junk yard rear-end, and the warranty I paid for is void as well. Even though I got the original amount back, I still lost another $4000+ on towing and hotel costs thanks to Shannon and his employees at San Rafael AAMCO. No way I would wish this shop onto my worst of enemiesShannon, you wanted me to post a review (asking me repeatedly to review your shop on Google) so here it is. I hope that you will learn from your loss here. You should have just worked with me on a fair refund amount. Your arrogance cost you thousands more and I will be sure to post this exact review on Yelp and other review sites too, which will cost you many thousands more.
Johann Timmermann
I used Aamco because my transmission was slipping and after an inspection, it was recommended to have it rebuild. A few other things where found defective like wheel bushings and such and I ended up spending over 12k for the work at that time. I discovered a jolt in times when the automatic transmission was shifting from the second to the third gear. I went back and mentioned my observation and was told to give it some time, to come back after I’ve driven 1k for a transmission oil change and it would need some driving time to adjust itself. I’ve done all that and the result is still the same, if not more pronounced. I understand that it is a lot of work to actually open up the transmission again and physically check out the issue, but I have been mentioning this problem on several occasions in person and on the phone with members of the repair team and I’ve been basically told it’s no big deal. I spend an considerable amount of money to have a perfectly functioning transmission (complete rebuild to new like conditions) and month later, that’s not what I have.I brought my car in because I’ve noticed a fluid leak. It was diagnosed with a leak of either one of two sensors in the cooling system. A week later the repair is done, both sensors have been replaced ($750). Driving off, I’ve noticed the “check engine” light is on. Turns out a wrong sensor was ordered that doesn’t get accepted by the board computer. Now I’m well into week two waiting to get my car back . Everybody has been very nice, but I’m questioning competence. This is not some backyard repair shop. I’ve been expecting proper work for my hard earned money, but as of now, my issues have not been properly addressed.