4.3 – 165 reviews $$ • Cell phone store in Rosemead, California
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Rosemead can visit our store at 3014 San Gabriel Blvd to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
Address and Contact Information
Address:
3014 San Gabriel Blvd Unit A, Rosemead, CA 91770
Phone: (626) 508-5575
Website: https://www.t-mobile.com/store-locator/ca/rosemead/san-gabriel-blvd-park-st?y_source=1_MTcwMTUyNTQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Yang Hai
Now location, but good service.
John Yang
The people there are very rude, so we switched to at&t.
David Lee
Finally Sprint store with Chinese speaking experts are in town
Stephanie Colomes
Went inside to add a line to my plan but keep the phone number that I am trying to add. From sprint (since T-Mobile bought sprint) I didn’t think it would be a huge problem. After talking with Joe he tells us to call customer support. When we finally are at the place to get this going Joe is talking to his friends not coming back to help with our situation, since he was the one that was helping our case. He tells Coco to help us and we had to explain what we wanted, what trouble we hit and explain what amazing Fernando (customer service) was saying to us. Talking to her it was like talking to a deer in the headlights. Finally we are told by Fernando this store does not have the capability to do what we want.So after an hour and a half and Joe just smoking with his friends and walking in and out of the store, he did not come to us and check up on the situation and Coco not understanding the situation we left for another T mobile store.Again we put our names down on the list to be helped and the gentleman says what we want it too difficult. I automatically started calling customer service as we waiting our turn. Lucas was amazing and works with Fernando as well and because of their expertise they were able to communicate to a knowledgeable lady at this second store and find a solution.This location rating is completely wrong worst experience of the five years of having my plan. The customer service SUCKS. Unprofessional, lack of help and knowledge on what they are doing. Also blocking the doorway smoking and let that smell hit everyone coming in and smell in the store is disgusting.
John Yang
Very bad experience with sprint. The people there are very rude, so we switched to at&t. After paying full price for the phone, they refuse to unlock the phone, saying it is no longer their problem and had no obligation to unlock it for us. They are basically holding my phone hostage even tho I paid fully for it. And by law, they cannot keep my phone locked. They will face a lawsuit soon.
Chen Anna Zheng
Favorite t-mobile spot. Leah was so helpful! She help us get the greatest deals.
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