Hours
| Friday | 7AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM–5PM |
| Tuesday | 7AM–5PM |
| Wednesday | 7AM–5PM |
| Thursday | 7AM–5PM |
Address and Contact Information
Address: 850 Parker St, Santa Clara, CA 95050 Phone: (408) 215-9681 Website: http://bestmovingvanlines.com/
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BEST MOVING VAN LINE – 850 Parker St, Santa Clara, CA
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Review Summary
Transapiensapien
This ruined our move, stressed us out like crazy and wasted sooo much money.
Devonne Donahue
The manager, Joe should NOT be allowed to work with people at all.
Joshua Emerick
Gave me <24hr notice to take delivery or I would have to assume storage cost.
Christine A
I cannot begin to implore you enough to reconsider using this company. We booked a move through US Standard Moving which had 4+ ratings. We are moving from Monterey to DC. We liked the sales rep, thought we got a fair price and expected a good experience. We were never told that our belongings would be picked up by a subsidiary moving company and that they would sit in a warehouse anywhere from 14-30 days before they were even re-loaded onto a different truck and sent to DC. Our experience thus far has been so deplorable I am very concerned I will never receive my belongings or that they will be severely damaged by this company that does not seem to care about customer service nor hiring professional movers. Day of move: Best Moving called the night before and said they would arrive between 9 am-12 pm. They showed up at 2:45 pm. I was never told by US Standard that I needed a cashier’s check for half the move and that they would not even begin packing until they had one. They started packing after 3:30 pm once US Standard agreed to take a personal check. I had a hotel booked 3 hours away and had scheduled to begin my drive to DC that afternoon thinking the movers would arrive in the morning. The 4 movers did not wear masks, they each used my toilet for a #2 despite me saying my bathrooms were cleaned and not for use. They scuffed and dented my walls in a dozen places and I watched them literally slide my mattress down the stairs and it crashed into the wall. I had to ask them to please use moving blankets on several pieces of expensive furniture they were going to load with just plastic wrap on. I will say the 4 person crew was super chatty and nice and they all informed me they are not professional movers but do this part-time to earn tips. So I felt guilted to go to the bank to tip the non-professional men who arrived late, smelled up my bathrooms, and dented my walls. As they had everything loaded they mentioned to me my belongings were not going to DC, instead they were going to a warehouse in Santa Clara where they would sit for 7-14 days. After 10 days, my items still have not shipped. I left 2 messages with the sales rep, 2 messages with US Standard Moving customer service and finally called Best Moving Van Lines to find out when my items would arrive. THEY HAD NO DATE SCHEDULED FOR DELIVERY. My items are sitting in a warehouse in Santa Clara and the company has no date scheduled to move them. I spent 30 minutes arguing with the service rep who told me she was the only customer service personnel for the entire company and that there were no managers available to answer my questions and that they would just tell me the same thing if one was available. She belittled my concerns and I got angry. She told me it was standard practice to keep items 21-30 days before shipping them to the destination and they would send me an email letting me know when they were on their way. AN EMAIL? This is unacceptable. After nearly losing my mind, she finally conceded to put me on hold for 15 min to wait for a manager who was somewhat more helpful than she was. He told me to send AN EMAIL with my earliest delivery date. What does that mean? I expected my items to be shipped 10 days ago. I contracted with US Standard Moving and they NEVER mentioned my items would sit in a warehouse and be delivered when they felt like it. No one mentioned I had to send an email to confirm some expected delivery date. No one will tell me when I can expect my belongings. They have $6400 of my money, my ENTIRE household of belongings and they will not tell me when or if my belongings will arrive. I will reiterate that when I gave US Standard Moving my downpayment on the move, I was never informed a subsidiary of the company would be conducting the move. This company is deceptive, unprofessional and unhelpful when you are trying to locate the whereabouts of your entire life that is sitting in a warehouse.
Transapiensapien
Their name is ironic it should be the Worst Moving Van Line. This was the worst experience of my life. They almost certainly stole my expensive fragrances amounting to roughly $4000 and they also lost several other boxes, gave us someone else’s stuff and damaged many other things including my speaker and the wall of my apartment. They also asked when we would like it to be delivered and we said in two weeks. Well instead of delivering it by then they said that that was the date when they would begin the process of figuring out when it would be delivered. it took an entire month after that date for them to actually deliver most of our stuff. The entire month we kept asking when they would deliver it and they kept saying they didn’t know and at one point they said it would be delivered and then hours before that date they said it would be delayed again. This ruined our move, stressed us out like crazy and wasted sooo much money. It also cost a fortune to get this worthless treatment. DO NOT LET THEM MOVE YOUR STUFF NO MATTER WHAT.
Jagannath Jags
THI***S, this word may sound harsh, but I believe they stole my Bose speaker bar. I used Best Moving Van Line to move from CA to TX, they took 4 weeks to move my stuff. When my stuff arrived, most of my furniture had dents and damages. But this is not the biggest of my worries, they had lost my BOSE SPEAKER BAR. There were 62 items/packages in my shipment, I received all the 61 items, except for my Bose speaker !!!!. I had used the original Bose box to pack it, so for anyone who’s handling it, it was very clearly visible that it’s a Bose speaker. So I can’t think of any other reason for only this item to be lost/misplaced.Its not the question of money, instead its the issue of integrity. When we give our stuff to move, we believe in them, we have our faith in them. When moving 1700 Miles, I understand that there are some chances of having a minor damage to furniture. But missing/stealing a valuable item ?Attached the remarks from the inventory paper, signed by their own delivery person.