Bank of the West

  2.3 – 6 reviews   • Bank

Bank of the West provides checking, savings, credit cards, mortgages, auto loans, business banking, commercial banking and more. Bank of the West pairs the mobile and online banking capabilities of a world-class global bank with the personal attention of a local bank. Member FDIC. Equal Housing Lender. Visit us at 3300 Jefferson St, Napa, CA 94558

Service Options:  

Hours

Thursday9AM–5PM
Friday9AM–5PM
Saturday9AM–12PM
SundayClosed
Monday9AM–5PM
Tuesday9AM–5PM
Wednesday9AM–5PM

Address and Contact Information

Address: 3300 Jefferson St, Napa, CA 94558
Phone: (707) 255-3310
Website: https://www.bankofthewest.com/customer-service/branch/california/napa/3300-jefferson-street.html?icid=yext_search_94

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Review Summary

James Cowan
Overall terrible service. Precious is the reason I’m choosing to close my final account here, very rude and passive aggressive. She’d much rather talk to you about her family than actually work. She deceived me about my odds of being approved for a credit card, lied about the process of what it would take to close a secured card that I have and when I attempted to voice my complaints today she rudely just said, Have a nice day! as if it were my queue to leave. Save your time/money and bank somewhere else. I moved to Wells Fargo across the street and have never been happier.I’d give this branch a 0 if I could, but I’ll give the one star to the guy who works in the back who deals with business accounts. He was always very respectful, straightforward and helpful.
Joshua Cowan
Overall normal bank, didn’t enjoy how Precious has chose to conduct herself with my brother. Planning to close my accounts here soon.
Aye p
They sent my card out and I never received it as well as sending my card out they sent out a pin code to activate the card . I’ve never had my card sent out with the PIN to the card. I’ve never heard of it .
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