New Balance

  4.4 – 263 reviews   • Shoe store

At New Balance Pasadena, our Fit Specialist hang their hat on unforgettable service. Our one-on-one attention and know-how will ensure that you leave our store with the perfect footwear. Our professional fitting experience will measure every aspect of your foot, down to the gait, to determine what level of support you need. Our store carries everything from footwear in a wide range of sizes and widths, to a versatile offerings of apparel and accessories. Whether it’s running, walking, or simply looking good, our wide selection can help you reach your goals!

Chain retailer stocking house-brand athletic footwear, apparel & accessories for all ages.

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout · 

Hours

Friday10AM–2PM, 3–7PM
Saturday10AM–6PM
Sunday10AM–6PM
Monday10AM–2PM, 3–7PM
Tuesday10AM–2PM, 3–7PM
Wednesday10AM–2PM, 3–7PM
Thursday10AM–2PM, 3–7PM

Address and Contact Information

Address: 270 S Arroyo Pkwy, Pasadena, CA 91105
Phone: (626) 793-7900
Website: https://newbalanceca.locally.com/

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Review Summary

Hoops Fanatic
Very helpful service, and they have a good selection of colors and styles.
Roy William Snell Jr
Poor customer service, not enough people, for the number of potential customers.
Juan A. Lopez
Great place for shoes litlle limited on kids shoes colors But good !
Israel Navarro
I’ve just been in the store and the male sales associate wasn’t helpful at all which I told him. 2 clients including myself and i had to call his attention. I’ve been a loyal customer and all my work shoes are NB.I guess it’s time to watch out this guy’s work behavior. He was just talking to a coworker I suppose who’s playing ball inside the store.The heavy set eyeglasses wearing male sales associate. Big turn off
regis kwong
Great place to get shoes and insoles to support your feet. My wife just had a diagnose of neuroma condition. The doctor recommended to come to this store for an insole and a shoe.This store has very highly tech equipment that would help you to measure the exact fitting of your feet. My wife got a 3D view of her feet on a platform and was fitted with a right sole to correct her feet condition.With the computer rendering of fitting, the sales person was able to bring a few recommendations for shoes to go along with the insoles. After wearing those shoes, my wife felt the pain in her feet went away. Those high tech gadgets worked wonders.They do have a lot of shoes and athletic apparels here for the New Balance brand. And I believe running shoes are very good as I was walking around browsing the displays while my wife was fitting her shoes.The store allows only a couple of people in the store at a time and placed many covid safety measures. They do clean the machines between customers for fitting.The parking lot is huge. It can probably accommodate over 50 cars. Thanks
Sanfrancisco Kim
I made a call to the New Balance store and asked them initial questions. They said that they have a short supply what I was looking for. When our party went to there, they ushered in the store. We purchased a pair of toddler’s shoes. I used own a shoe store as well so I know shoes. New Balance is a really good brand; the pair I have purchased was well made. My kid loves his new shoes. I’ve got a good remark from the kid’s mother as well.
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