Upscale chain known for its crystal jewelry, watches, Christmas ornaments & home accents.
Located In: Westfield Oakridge
Service Options: In-store shopping
Hours
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 12–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
Address and Contact Information
Address: 925 Blossom Hill Rd, 1217 Oakridge Mall #1211/1217, San Jose, CA 95123 Phone: (408) 972-5403 Website: https://www.swarovski.com/en-US/
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OAKRIDGE MALL, SAN JOSE – Swarovski
OAKRIDGE MALL, 925 BLOSSOM HILL RD STE 1211/1217, 95123, SAN JOSE, United States.
SWAROVSKI – Jewelry – 925 Blossom Hill Road, San Jose, CA
23 reviews of Swarovski “Nice stuff but having 1 person working at a time is bad business. Shouldn’t take 30 mins to make a simple purchase”
Swarovski San Jose, CA – Last Updated June 2021 – Yelp
Reviews on Swarovski in San Jose, CA – Swarovski, De Gallerie, Westfield Valley Fair, Jade Galore, Swarovski at Hillsdale Shopping Center, Swarovski at …
Review Summary
Frank L
Two different employees assisted my wife, Natalia and Barbara on different occasions.They are absent minded and or intentionally practicing questionable business transactions and lack customer service skills.Natalia being the worst! She is dishonest and condescending. Apparently, other customers have negative experiences too.This is the type of shopping experience you’ll receive from Natalia and Barbara.Below is my wife’s interaction @ Swarovski.First VisitMy wife went to the Swarovski store in Oakridge Mall, Blossom Hill San Jose, CA two weeks ago to purchase 2 rings from Natalia, the sales person.Second VisitShe returned 1 ring last week with a receipt and bought a new ring. The 2nd ring per Barbara. She couldn’t return the ring without the original box. She stapled her receipts and gave them to her. But she did not hand her the ring, My wife had to ask her, Where’s the ring? It seemed like her mind was somewhere else.Third VisitSo my wife went back Saturday morning to return the ring with the original box (per Barbara). It was Natalia who was in the store. Per Natalia, as she gave her all the receipts that Barbara stapled together last week, the original receipt wasn’t included in the stapled receipts. My wife told Natalia, it was you who sold me the ring from the beginning and you couldn’t find the right box. She even offered to clean my wedding rings. But she experienced selective amnesia and denied seeing my wife at the store.Natalia pushed away the ring inside the box and kept saying, I couldn’t return the ring without the receipt. My wife replied, How could Barbara accept my return if she didn’t have my original receipt?Apparently, Barbara failed to include that receipt so now Natalia said she couldn’t accept my return item. My wife spoke to Barbara on the phone and she denied that she had the receipt even though she gave her a refund for the other ring that was on the same receipt.When my wife asked Natalia to give her back the receipts from last week she said, “I need to photocopy these receipts because I don’t trust you!”• First of all, it’s Barbara’s fault that she didn’t give her back the receipt!• Second, per Swarovski’s return policy, She could receive a store credit without a receipt which is unacceptable because she had the receipt that’s why she was able to return the other ring.• Lastly, Natalia and Barbara were so rude to her! The fact that Barbara didn’t give her back the receipt! Now she has to go back there again next weekNatalia was pleasant when my wife was making a purchase but when she was returning, she gave her an attitude!
Angela Cogburn
I tried to do some Christmas shopping here tonight and the older lady talked my ear off as well as my husband and distracted him from shopping with me. I could have spent a couple $100 here but I had to leave because I was so irritated and distracted by her on going stories. This happens often and I won’t shop there anymore.
Davy Reyes
My husband bought a $250 necklace and it didn’t fit me so we tried to return it and the rude employees said that they couldn’t do a return because it was dirty that it seem that I wore it a whole day and I told them that I only tried it not even 3 min that its impossible for me to wore because it choke me. They even asked a customer that the necklace was dirty and she said that no and the employee continue asking the same customer until she force her to say yes. We tried speaking with the manager and they didnt know when he was going to be in the store. They told me to be checking when he was there. I don’t leave around the corner to be going there every hour. I live a 1.5 hour away. When you buy something from there they are very friendly but when you try to return they make up 1000 excuses. Never buying anything from this store.