3.7 – 3 reviews • Bank
Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number.
Service Options:
Hours
| Friday | 9AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM–5PM |
| Tuesday | 9AM–5PM |
| Wednesday | 9AM–5PM |
| Thursday | 9AM–5PM |
Address and Contact Information
Address:
1200 Fifth Ave, San Rafael, CA 94901
Phone: (415) 526-5401
Website: https://locations.umpquabank.com/ca/san-rafael/1200-fifth-avenue
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Review Summary
WRITERSTEMPLE
TERRIBLE PHONE SERVICE!!! No free parking. No real live agents on weekends!Umpqua never answers their phones! This has not just happened once to me but many times. TODAY I CALLED AND LEFT THE PHONE ON THE WAIT MUSIC FOR 4 HOURS!!! that’s right – 4 hours and still nobody picked up!I am going to cancel out my accounts with UMPQUA – both my savings and checking accounts. Also, on the weekends Umpqua does not have ‘real agents’ answering their phones. i will pull my 2 accounts and put them in my credit union account. Umpqua closes at 5pm which makes it impossible to bank after work. i think Umpqua is on its way out. Banks have a reputation for dishonesty. I’m going to try credit unions.
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