3.1 – 20 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Santa Ana can visit our store at 1015 S Main St to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 11AM–6PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address:
1015 S Main St Ste A, Santa Ana, CA 92701
Phone: (657) 218-2520
Website: https://www.t-mobile.com/store-locator/ca/santa-ana/main-st-cypress-ave?y_source=1_MTcwMTM1NDgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Diane Gemmell
The employees are friendly and very helpful.
nasrin mahfeli
This is beyond stealing from people who trust your company.
Jairo Sanchez
Worst customer service ever
nasrin mahfeli
I’m writing this with a very heavy heart and disappointment.i was sprints customer for over 10 years and never had this problem.Ok I had an appointment at the sprint store in Aliso creek road time of my appointment I understand the store is close for ever I don’t know how I got an appointment there ? Then I called and they send me to another T-mobile store, After 4 hours of being there and being patiently waiting with the girl who didn’t know anything she said I’ll receive my phone on January 6th at my address But then I got an email saying it will be delivered on February 23rd As I went back to the store and asked why ? She sent me to another store which was the store I left review for on Google , that’s Where they wanted me to do a return on that phone and pay again for the new phone ,I did that and got a refund from sprint in less that 10 minutes and bought the new phone from them ,but then the sim they put in my new phone was not working and it made my own SIM card stop working too On top of that now I paid for the black phone and the store clerk opened the gold one and asked me to take that because the phone will go to waste if he change it to the one that I originally asked for, I did not accept because that was not the color I paid $400 something for So sameer ( the clerk ) said I have to do another return and pay another $400 some for the black phone again! Even though I was angry I agreed to do it. They did a refund and I have the recipe for $460 but this time with T-mobile. I called my bank and they said it would take 2 business days for money to come back to my account and since I didn’t have enough money in my account for the phone I was gonna get due to all these charges and refunds I had to divide the payment between into 3 credit cards. Now I’ve been in store since 11 am and it was 8 pm that I was leaving, my sim still doesn’t work so I got on the phone with sprint it took them until morning to figure out what is wrong and fix my phone. After 2 days that I could see the charge pending in my bank account now I check and you guys charged me completely with no shame, even though I have a recipe that says the charged was refunded!!!!!! Who is going to fix this??? This is ripping people off, this is beyond disappointing, I’m beyond disappointed that I trusted Tmobile and gave your clerk my credit information. This is beyond stealing from people who trust your company. I want my money back I want to see what action you take towards your stupid clerk??????
Beatrice Can
Didn’t help me out with my problems
Diane Gemmell
This sprint location is in the heart of Santa Ana. It’s in a little shoping center you can see it from the street. Theirs not alot off parking spaces. The employees are friendly and very helpful. Had a problem with me cell phone and they fixed the problem. Will go back to them left very happy.
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