4.7 – 12 reviews • Picture frame shop
The FrameStore develops custom frames in Thousand Oaks. Our store consists of a team of framing professionals who work closely with each individual customer to craft unique frame solutions. The FrameStore cultivates an outstanding level of service, prioritizing one-on-one, personal service and offering a 3-day turnaround. The team values each customer, designing unique frames to suit every project. With over 40 years of experience, our professionals have artistic expertise that is second to none. Each design is made with the finest materials and is sold at a fair price, offering exceptional value for money. When you work with the FrameStore, you can count on fine artistic craftsmanship and personal service.
Long-standing local chain providing a variety of custom-made frames for art, photos & memorabilia.
Located In: Northgate Plaza
Service Options: In-store shopping
Hours
| Friday | 10AM–7PM |
| Saturday | 10AM–6PM |
| Sunday | 10AM–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
Address and Contact Information
Address:
111 South Westlake Boulevard Thousand Oaks, Westlake Village, CA 91362
Phone: (805) 994-0792
Website: https://www.customframestore.com/category/80/thousand-oaks.html?utm_source=googlemybusiness&utm_medium=organic&utm_campaign=thousand-oaks
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Review Summary
monika moffa
Great customer service highly recommend for any service!!
Mickey Korey
Well, Megan was the sweetest, most helpful person I encountered.
Ben Stephens
It’s a little bit more expensive but not too bad and so worth it.
Michael DeMarco
Had a very unique piece. The customer service was terrific and the experience was great. Karen helped me out and got me a great deal and the piece is insanely awesome. Picture perfect.
Ben Stephens
Excellent frame work! I’ve been here a couple times and have always left pleased. It’s a little bit more expensive but not too bad and so worth it. I don’t go anywhere. Thank you to the great customer service!
Anna B
Terrible customer service. I was thinking about getting a few things framed so I signed up online for a coupon. I wasn’t sure why they asked for my phone number but low and behold a couple hours later they called and left a voicemail saying they wanted to speak about the project. It was very off-putting, intrusive, and pushy. They called again the next day and I answered and tried to tell the man on the phone how I felt from the customer’s point of view. Not once did he apologize or validate how I felt. The opposite in fact. He was very defensive and was arguing with me. I couldn’t believe the conversation. I thought businesses pay for customer feedback like mine. I tried to be very nice about it as I have worked in customer service for over 10 years. He said he called because of Covid, so they could speak about the project and make appointments. Just fyi, if the customer wants to talk about a project they will call! You should never call the customer. It comes across desperate and pushy. It goes without saying that we won’t be getting our artwork framed here.
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