Burberry is a global luxury fashion brand with a distinctive British identity. The brand was established in 1856 by Thomas Burberry who revolutionised rainwear with his invention of gabardine. This heritage remains key to Burberry’s iconic outerwear alongside a vision for fashion-forward collections, inspirational runway shows and an industry-leading position in digital technology. Based in London, under the creative direction of Riccardo Tisci, Burberry combines its heritage of innovation and craftsmanship in its design of womenswear, menswear, childrenswear, accessories and beauty.
Venerable British brand founded in 1856 known for its trench coats, cashmere scarves & iconic check.
Located In: South Coast Plaza
Service Options: In-store shopping · Curbside pickup
Hours
| Thursday | 10AM–9PM |
| Friday | 10AM–9PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6:30PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
Address and Contact Information
Address: 3333 Bristol St, Costa Mesa, CA 92626 Phone: (714) 556-8110 Website: https://us.burberry.com/store-locator/united-states/california/south-coast-plaza-costa-mesa/74?utm_source=GooglePlacesYext&utm_medium=organic&utm_campaign=US0074
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Related Web Results
South Coast Plaza – Costa Mesa, California | Burberry
Visit Burberry.com to find opening hours, map, address and phone details for our South Coast Plaza store.
Burberry – South Coast Plaza
Burberry is a global luxury fashion brand with a distinctive British identity. The brand was … 3333 Bristol Street Costa Mesa, CA, 92626
BURBERRY – 3333 Bristol St, Costa Mesa, CA – Yelp
85 reviews of Burberry “Great selection and usually friendly staff. I’m usually greeted when I come in the door and I don’t any snooty attitude. I wanted a scarf and …
Review Summary
John Tor
Friendly staff, responsive cashiers, wide selection, low sales tax rate.
Jenny Lin
And delivered damaged products to customer with super expensive price!
Jorge Ibarra
Nice place excellent prices
vivian falsafi
My husband got a jacket from our son for Christmas and the drawstring metal tip came off. He was quite disappointed with the quality of this new jacket. We finally had a chance go to south coast plaza and this lady was kind enough to tell us the procedure on fixing the item. However she said it was going to take 6-8 months for them to fix it. So my husband asked if he could exchange for something else since it was a damaged item and it was within 30 days period. They said the item was worn and had no tags, so exchanging wasn’t possible. I asked her if it was possible for the production team to send us the extra missing metal piece so that we didn’t have to wait that long. She went to ask the manager, it took awhile for them to figure out for us for something so small. Then this girl with a pair of white eyeglasses came over and was explaining the procedure all over again to us and my husband was upset and annoyed at this point. AS A CLIENT WHO WAS UPSET, you as a salesperson, should’ve listened and be more understanding to the client. This girl interrupted him SO RUDELY saying, “Can you let me finish? Can you let me talk?” Then calls over the manager and says “Can you come over here, cause this guy is not letting me talk”. RIGHT IN FRONT OF US.I worked in the fashion industry for a very long time as a salesperson and as a manager. I had experiences with angry clients before but I have NEVER DEALT with clients like the way that she did! I would listen to them and try to handle the situation, NOT BEING RUDE TO THEM. Maybe she had a bad day, I gave her the benefit of the doubt, but I was absolutely baffled how she handled the situation.The store manager was very understanding and she knew how to situate the matter. NOW THAT shows LEADERSHIP and how to run the store! I hope this store manager takes action by giving this girl a write up or some sort of action so that she will never act like this to other clients ever again! We hope to shop there again and never see this girl! If her attitude stays like that, then she is working in the wrong industry!
Alizen
Came into the Burberry store since they had a really great sale online and the scarves I wanted were only sold in store. When we got here, however, we were disappointed that all of their sale items were gone. They said it was “due to their relocation” so all of the sale items were sold first. I guess that’s understandable.With their scarves, it’s so important to look at them in store. There’s only so much you can tell from online, such as the fit, the feel of the fabric, and how it looks on you. Because they didn’t have custom embroidery available in the store, I only came in just to browse which one would be better to purchase but I did end up buying the classic cashmere scarf online so I could get the tan embroidery for free.If you have a shop runner account, you get free 2-day shipping. Since the delivery time was equivalent for home or in-store delivery, I opted for in-store so I could also pick up the shopping bag (they’ll only do gift wrapping if you ship to your home.) The personalization definitely takes more time to prepare but I kid you not, once the work was completed and the item had been marked as shipped, I received it 24 hours later. Talk about speed!Picking it up at the store was a breeze. Just had to show them my email confirmation with my order number and despite the email requiring you to show your photo ID and the card you used to purchase it, I did not need to show it to them.The only reason why I docked them a star was because I had ordered my mom’s scarf the day before I decided to order one for myself and for some reason I received mine two days before hers. I emailed customer service and they said that some orders take longer than others but it was literally the same scarf with the same colored embroidery and the letters “AZC” seem harder to have embroidered than “CRZ” so I’m not sure what happened there.I also was a bit disappointed in the package display. Yes, they’ll wrap your product in gift wrapping if you opt for it, which in this case is wrapping the item with tissue paper and sealing with the Burberry signature sticker inside a sturdy cardboard box, which is then placed inside their bag. I didn’t like that the bags looked as if they had been through some work, as in there were some scuffs and dents that seemed like they traveled some ways to get to me.I also thought it was odd how my own scarf did not have ribbon tied around the box and the bag but my mom’s did. It almost gives me the impression that it just depends on who’s working at that time that will determine to what level of presentation their team wants to put forward. To me, that’s not a good look but I guess I’m just nitpicking.Overall, I did enjoy my shopping experience here and plan to purchase more products in the future. I do hope that they take my suggestions quite seriously regarding the packaging and presentation. They’re still a designer store in my books, so I would hope that they’d like to continue providing the same level of excellence that their competitors consistently provide.
Joan Thomas
BEYOND RUDE CUSTOMER SERVICE.5 months ago I saw a nice handbag in the window of this store but it was closed.I went back to the store a couple of weeks later and they were closing in 5 minutes and therefore did not want to let me in to see the bag. The woman at the door told me to ‘come back another day’.Busy with other things, I finally had time to return to the store a third time today and was there 30 minutes before closing (plenty of time). A young man named Andy who was very nice let me into the store and went searching all over for the bag. He finally found it (about 20 minutes in) and let me try it on. I had it on my shoulder when he was ‘called away’ by the ‘manager’ to do something in the back (really? the manager interrupts the customer and the sale because whatever happens in back right before the store closes is so much more important than serving the person standing there who he was already helping????)At this point, it was close to closing time and I was the only customer in the store. A young man with blonde hair (who was maybe a security person or maybe a sales associate?) approached me within 3 feet and told me to raise the mask I was wearing over the top of my nose. I told him he was closer than 6 feet, that I had to breathe, that he had approached me not vice versa, that I was the ONLY person on the selling floor of the store (besides him), and that he was welcome to back up.He refused to back up, standing closer to me than 6 feet, demanded I raise my mask over the top of my nose, and told me that Andy had gone in back because the manager called him. Really? I explained that I was waiting for Andy to return so that I could buy the bag. He told me that If I did not raise the mask over the top of my nose then I had to leave the store.I told him that he had just cost the store not only the sale of the $3,000 purse but also my future business. He obviously was quite proud of himself and enjoyed his little power trip, and grinned as he wished me a nice day and I left the store.Note to Burberrry: You will not stay in business as a luxury store behaving the way you did with me.