Chain retailer offering a huge selection of modern furniture, home accessories & kitchen items.
Located In: South Coast Plaza
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks ·
Hours
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–7PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
Address and Contact Information
Address: 3333 Bear St #231, Costa Mesa, CA 92626 Phone: (714) 662-1960 Website: https://www.westelm.com/stores/us/ca/costa-mesa-south-coast-plaza/
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West Elm South Coast Plaza Furniture Store in Costa Mesa …
3333 Bear St, Space 231 (347.87 mi) Costa Mesa, CA, CA 92626 · West Elm Location · (714) 662-1960 · westelm.com · Hours 10:00 AM – 9:00 PM.
Review Summary
Trina D.
The staff is super helpful and the store is modern, bright, and welcoming.
Jennifer Hoddevik
It arrived and was a nice piece of furniture but did not work in the space.
Jude Cross
My fiancee and I ordered a table/bench from this company.
Oz Keskin
I will never shop at West elm again! I had $100 reward from west elm credit card last year.. unfortunately I couldn’t use it last year due to COVID so I called today and they didn’t let me use it because it was expired or didn’t reissue a new one.. I canceled their credit card today and will never shop there again.. Horrible company!
Edgar Mendez
Fancy but worth it.
Jennifer Hoddevik
We will never EVER order from West Elm or shop there again. We ordered an item that the website said was not available in my local store to view ahead of time. It arrived and was a nice piece of furniture but did not work in the space. We returned the desk to the WE store to be told they don’t refund shipping. That seems like poor service if you cannot see/buy the item in the store, but whatever. Then I noticed that the receipt was still a few dollars off of the original payment, even after backing out shipping and handling, so I called the store. After talking with an employee I was transferred to the manager who informed me that it is my responsibility to read the terms first and to know that they tax the shipping, which is what accounts for the few dollars that the refund was off. From a customer service standpoint, you really don’t get on the phone with a customer who has a concern only to tell them they should have read the fine print. I don’t care if it’s the consumer’s responsibility or not, it’s poor, and very snotty, customer service. She also said they have the desk in the store in a different color and I should have manipulated the website enough to see that a different color desk was available in store to view. What? Really?? Not only is the manager not in the right position to deal with reasonable questions and concerns, but her explanation of West Elm’s policy is the consumer should read fine print AND manipulate the site to see if complimentary pieces, not the one you want, are available to see. Shipping and handling should be refunded if the item you are looking for is not available in store. That should be WE’s policy. They should also work on training and development because it was a nice piece of furniture, but company policy and WE’s preferred employees just ensured I will never again patronize their store.