west elm

  4.3 – 37 reviews   • Furniture store

Chain retailer offering a huge selection of modern furniture, home accessories & kitchen items.

Located In: North Block | Hillsdale Shopping Center

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · Safety dividers at checkout · 

Hours

Friday10AM–7PM
Saturday10AM–7PM
Sunday11AM–6PM
Monday10AM–7PM
Tuesday10AM–7PM
Wednesday10AM–7PM
Thursday10AM–7PM

Address and Contact Information

Address: 60 31st Ave Ste 3, San Mateo, CA 94403
Phone: (650) 638-1845
Website: https://www.westelm.com/stores/us/ca/san-mateo-hillsdale/

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Review Summary

Andres Mendieta
Regardless of the pricing, staff is very helpful.
Russ Cagle
Great selection and price
Toshinobu Kubota
The definition of high-end furniture and outrageous prices.
Christopher Clarke
I visited San Francisco with my girlfriend for Christmas during the Pandemic. We were coming from New York where things were quite bad at the time, and during our visit I stumbled into a few West Elm stores in search for some furniture. I was greeted by the manager, Marty, who helped with my order.When the order arrived in NY, there appeared to be a misnomer with the size of the sectional. It was advertised online as 112 wide, whereas what arrived was only a 90 wide sectional (not his fault). Despite this, he made every single effort to make it right. Every. Single. Effort.The replacement sectional is to arrive tomorrow and Marty’s customer service excellence has encouraged me to make other purchases with him and his staff even while living on the other side of the country! He also provided great advice when helping me furnish my apartment and I have learned a lot from him.I was, and still am grateful for Marty and his prompt, professional, customer-first attitude. Life does not always go as planned, and there is comfort knowing Marty and his team will be there to make it right when it doesn’t.Thanks again mate!Chris
Toshinobu Kubota
The definition of high-end furniture and outrageous prices. It is always a fun time to walk around and see what furnitures I cannot afford today. At least the items are all well designed and functional.They have decent Covid protocols with social distancing and stair way dividers.
Jay Senados
I had a great experience at this store. Assistant Manager Wilfred was very friendly, helpful, and knowledgeable. He answered all our questions about the couch we were interested in without pressuring us to buy it.
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