The Iron Shop

  3.7 – 17 reviews   • Stair contractor

Since 1931, The Iron Shop has enjoyed a local reputation for outstanding design and fabrication of custom-built spiral staircases, curved stairs, and floating stairs. With the introduction of our Spiral Staircases in 1972, The Iron Shop’s quality and value became available for the first time on a national basis. Demand for the popular kits over the years has made us The Leading Manufacturer of Spiral Staircases™.

Hours

Friday8AM–5PM
Saturday8AM–12PM
SundayClosed
Monday8AM–5PM
Tuesday8AM–5PM
Wednesday8AM–5PM
Thursday8AM–5PM

Address and Contact Information

Address: 3949 E Guasti Rd # D, Ontario, CA 91761
Phone: (909) 605-1000
Website: https://www.theironshop.com/

Photo Gallery

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Review Summary

Steve McCune
Neil and the Iron Shop Team was great to work with.
Clark Dodson
After much delay and threats, I finally received a filler piece.
nancy duncan
The quality is 5 star and more.
Alan Aspinall
Constructed this kit in an octagonal stairwell. Would not do it again. It took two of us a week. Each cable retainer consists of three parts, making over 3,000 pieces in all, counting the multiple set screws. Horizontal railing was very difficult to work with in the confined space. Their video was not applicable to this installation. Attractive enough, and the client is pleased, though I foresee a lot of tightening of set screws in the future.
Dudley Beyer
Overall, because of the quality of the product itself, and the good customer service in answering my numerous installation questions, I give the iron shop 5 stars. (Having said that, installation of the railing was much more difficult than expected, and mine ended up with the curvature less than perfect – it has a couple of gentle humps. More information about its installation would be helpful to the consumer.)
Melinda Gilbert
Another weekend passes and I am growing more and more frustrated with The Iron Shop.We ordered our $6k spiral staircase (NOT including a few thousand $$ for labor) on May 13. After being told and as stated on the contract that the stairs would ship in 8-9 weeks, we are now going on 11 weeks and are being told it will still be another 3 weeks until *hopefully* the stairs are completed in their shop. We are also just now being told that delays in production are completely normal. Gee, that would’ve been nice to know BEFORE placing our order, especially when we are sure that the other vendors we were talking to would have gotten us our stairs by now.Also, I have had to be the one asking the company for updates and timing, when I feel they should be giving us the updates on such a large order. AND, they haven’t even said sorry/apologized or offered any discounts or anything for the delay. I would think for a company these days, that should be best practice especially with all the competition out there and the potential for customers to become upset and write reviews online like this one. Doesn’t seem that they mind messing with their customers’ time or money.It is quite a bummer and disappointment to say the least, and I am just really hoping for no further delays, issues with shipping and installation, etc. As of right now though, I would NOT recommend The Iron Shop. Do your homework and talk to the dozens of other companies all over CA and elsewhere!
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