4.1 – 179 reviews $$ • Cell phone store in Schenectady County, New York
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Retailer providing wireless plans & a range of phones, devices & accessories.
Located In: Mohawk Commons
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address:
404 Balltown Rd, Schenectady, NY 12304
Phone: (518) 381-7130
Website: https://www.att.com/stores/new-york/schenectady/958
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Review Summary
James Olendorf
Once they waited on us they gave us great service.
Jennifer Magi
Sometimes there’s a bit of a wait but the customer service is always helpful.
thehighoutput
Helpful, certain sales people are a little pushy on upgrades etc…
James Yuchniewicz
Dealt with Brianna Marx. Very pleasant experience. I give a very high rating for her technical skills. The company has an experienced staff member with her. I would return to this store if I could deal with her again. Very Nice sales person.
Jerald Brotzge
Undoubtedly the worst customer service ever experienced in our lives. If it was an option, I would give zero stars. Where do I begin? Fifteen months ago we purchased an iphone from here. The salesperson, Shawn, was undeniably very nice; he just had no idea what he was doing (unfortunately for us). The long and short of it is that he made numerous mistakes in trying to tweak the system to get us this phone for the $75 add a new family member plan. Because he did everything wrong, we have been charged incrementally since then for a $900 phone (an amount we NEVER would have considered otherwise). The manager at this store, John, also knows nothing about what he is doing. Although he knew exactly what was done wrong and AGREED with us we should be refunded, his attempts to fix it never did anything for us. We continue to be charged. We spoke with him no less than 10 times over the past YEAR in order to get this fixed to no avail. We then turned to the company headquarters. We have spoken with no fewer than 8 individuals at the company, at varying levels, for a total on the phone of what likely amounts to 24 hours, to get this problem fixed; every time they ALL AGREE that we are in the right: We were wrongly charged by a salesperson who did not know what he was doing. EVERY TIME the company of AT&T has told us the problem is fixed. The charge will be taken off of your account. WE ARE STILL PAYING THE WRONGLY CHARGED FEE of nearly $1,000 for a phone we NEVER WOULD HAVE PURCHASED for the full price. People, this is almost $1,000. At this point we realize there is nothing we can do to get this money back. The salesperson, Shawn, and the manager, John, should have this money taken out of their paychecks. We have now turned to the Better Business Bureau to file a formal complaint about AT&T. They have done nothing less than steal nearly $1,000 from us, and they have no intent of ever fixing this egregious problem. DO NOT GO TO THIS STORE. Better yet, don’t use AT&T. They care nothing for the customer whatsoever. We have never seen nor experienced such ineptitude, unprofessionalism, nor complete lack of care from any company in our lives.
Linette Boone
The sales representatives were very knowledgeable about the trade in of my current phone to a newer phone, they explained the data plans and the services that went along with each plan. Good experience, I waited over an hour for assistance, because I didn’t have an appointment, I was a walk in.I left the store very satisfied!
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