Zales Jewelers has been America’s diamond store since 1924. For 90+ years, we have offered excellent quality jewelry at exceptional pricing. Whether you are looking for a breathtaking wedding band or a gift for that special person in your life, we have 437 jewelry stores ready to serve you. Book an appointment today or visit our store in Garden City to browse the best fine jewelry selection of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches.
Chain retailer offering a wide variety of diamond & precious jewelry in classic & designer styles.
Service Options: In-store shopping · In-store pickup
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits ·
Hours
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–8PM |
| Saturday | 11AM–8PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–7PM |
Address and Contact Information
Address: 630 Old Country Rd #1156, Garden City, NY 11530 Phone: (516) 746-1037 Website: https://stores.zales.com/ny/garden-city/630-old-country-rd-.html?cid=YEXT
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Review Summary
Katharine Lymberis
The extremely nice sales associate really hooked us so grateful!
Green House Jordy
Recieved piece on November 17th 2020 with a wrong letter engraved.
B Valentine
When I arrived at the location Ashley told me the return could not be done.
carlos mejillones
I purchased my wife’s engagement ring and wedding bands from Zales in Valley Stream 2 years ago. Great service. Now that I work at Roosevelt Field Mall I thought how convenient it would be to have my complimentary inspection and cleaning done. When I first went in I wanted to purchase a gift for my wife but decided to wait so that I can bring her ring in to get something that matches and also have it inspected and cleaned. A couple of days ago I go in. Was never greeted and waited about 2 minutes with associates passing me by. I decide to grab a snack and return. I was greeted this time by someone who appeared like they did not want to be there. I said hello and told her about the email I received reminding me of the ring inspection and cleaning. I was asked where is my paperwork. I said I did not have it. She told me I need the paper work or the ref number. I then explained politely and with a smile that the previous time in valley stream they simply looked up my info in the system. After a slight roll of the eye she got an open trey and presented it to me and gave me a not so pleasant look. At this point I really felt like leaving but decided against it. She took the ring, almost unwillingly. No smile no engaging. Nothing. She came back with the ring and instead of asking me if I needed help finding something as I was looking in the showcases, she said for future reference bring this receipt when you want an inspection. I decided against purchasing anything and will go to valley stream. Which is sad as I work in the same mall
Ave-Maria Lewis
Rahy is the only person with true care for the customers. If you aren’t buying something then do not go to this Zales. They do not uphold or honor the lifetime warranties on their jewelry. Which is interesting because if you take a trip to Green Acres and ask the same exact questions they walk you through what can and can not be done without a nasty attitude. And even when they do uphold the warranty I have had multiple items damaged in their care. Which they then blame you for or again have an attitude. I have never had problems with other Zales stores like I have with this one and the associate. Again if you have to go. Work with Rahy. Even if she can’t help you she fully explains everything and offers suggestions. She is sweet, never has an attitude, or talks over you like literally every other associate.
B Valentine
I am a loyal Zales customer. I bought an engagement ring from the Roosevelt field location on November 26th 2020. Service was not bad from associate Ashley, but the store manager was a little rude while I did the transaction. I went back to return the ring on January 24th as my receipt said any purchases made between Oct 24th and Dec 24th 2020 could be returned by Jan 24th 2021. I called ahead and there was no answer. When I arrived at the location Ashley told me the return could not be done. She said the receipt was only for online purchases. That was not true. She then called the store manager who also disregarded the terms on the receipt and said the return could not be done. After arguing with Ashley for a few minutes, I insisted she call her store manager back. When I spoke to the store manager he said the return was not possible and suggested I keep the ring and give to another woman. Although offended I did lose my temper. After threatening to contact corporate offices he then told me to call the customer care number which Ashley already had. After calling customer care they called the store and gave Ashley an override code to make the return within minutes. I have been a long time customer of Zales and only buy jewelry from Zales. After this unprofessional and dishonest experience I will no longer shop at Zales.