3.6 – 42 reviews • Optometrist
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C. We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses. We accept hundreds of vision insurance plans. Your FSA may also be used for an eye exam, prescription glasses and contact lenses. Dont forget to take care of your eyes. Our eye doctors offer eye exams for adults and children. We encourage you to schedule your annual exam today.
Health and Safety: Mask required · Temperature check required · Staff wear masks · Staff get temperature checks ·
Hours
| Tuesday | 9AM–7PM |
| Wednesday | 9AM–7PM |
| Thursday | 9AM–7PM |
| Friday | 9AM–7PM |
| Saturday | 9AM–6PM |
| Sunday | Closed |
| Monday | 9AM–7PM |
Address and Contact Information
Address:
1125 Arsenal St, Watertown, NY 13601
Phone: (315) 788-5020
Website: https://locations.visionworks.com/ll/US/NY/Watertown/1125-Arsenal-St
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Review Summary
J Morrow
James did a great job getting her glasses picked out and ordered.
Happy Again
The biggest positive asset for this office was the employees.
Allison Benney
It took 30 seconds so I don’t understand why I had to wait so long to get them.
Steven Doe
Their now exclusively automated phone answering is terrible. Impossible to get a hold of a real person. I think the goal is to steer you to their website. I’ve been a customer for 30 years here. Ordering contacts online is equally a bad experience. Very dissapointing . I will consider taking my family’s business elsewhere.. 🙁
Sierra Corbett
Other than the friendliness of technician that handled my appointment, my experience has been less that’s satisfactory. The tele-health visit ended up taking almost 2 hours, because they lost video connection 3 times. The person at the front desk was very dismissive and genuinely seemed confused to every question we asked. The visit all together was almost 3 hours, because the staff was more concerned with lunch breaks and hanging out, then making sure we had a good visit. It has now almost been three weeks and still no glasses. The tracker said the glasses were ready to be inspected and then suddenly went all the way back to pending. When I called the find out the status of the glasses they had no idea about the status/how long they till they were done. I called back a second time and they said they are still waiting to be inspected (no update again to how long till they’d be done). I understand that things take time and handling upset customers can be hard..however the staff should at least have a good attitude when speaking to people.
Marie Petell
I was to receive my glasses on March 23rd. My glasses have been sitting there for a week waiting for final inspection. While I understand they’re busy, but making a customer wait for their glasses an extra week because they dont have enough help is neglectful. Today is March 29th and I’m still waiting. Today I will be placing a call to corporate to file a complaint.
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