AT&T Store

  4.1 – 269 reviews  $$ • Cell phone store in Brooklyn, New York

Stay connected with AT&T in Brooklyn. We offer phones, tablets, smartwatches, and connected devices from all of your favorite brands. We also offer wireless data plans in Brooklyn for every need. Enjoy the flexibility of an Brooklyn prepaid phone plan—with no annual contract and no credit check. Get unlimited text and data with AT&T UNLIMITED ELITE, which includes HBO Max™. Get nationwide AT&T 5G service, which comes with all of our unlimited data plans for no extra cost. With all of the time many of us spend online, we expect a lot from our Brooklyn internet service. That’s why you need fast, reliable internet from AT&T.

Retailer providing wireless plans & a range of phones, devices & accessories.

Service Options:  In-store shopping · Curbside pickup

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · 

Hours

Thursday10AM–9PM
Friday10AM–9PM
Saturday10AM–9PM
Sunday11AM–7PM
Monday10AM–9PM
Tuesday10AM–9PM
Wednesday10AM–9PM

Address and Contact Information

Address: 494 Gateway Dr Unit 14, Brooklyn, NY 11239
Phone: (718) 859-8198
Website: https://www.att.com/stores/new-york/brooklyn/116755

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Review Summary

Dana Baker
I highly recommend this location to all your needed services.
Doru R
Store staff tried to help but they have no clue about Prepaid service.
Robert Will
Adding a little bit more money or unheard of deals.
Mz Foxy
I went to this location to complete the last step of a transaction. Mind you, I already contacted customer service and completed 95% of the steps. Instead of checking my account notes in the store, they had me contact CS again….which was closed for the day. I told them over and over again everything was already taken care of; but they still insisted I had to call CS…..ridiculous!All they had to do was check my account notes.Eventually my transaction was taken care of within 7 minutes after leaving the store using the AT&T app.Also, the music was blasting so loud in the store, I could hardly hear what was going on. Do better!
Joshua Phetiere
Store manager name “MARTY” made one of her sale rep, swindle me into buying AT&T TV in order for me to upgrade my phone. I was told I wasn’t going to be charge for the tv cable box. On the contrary, I was charge. I was charge $150. I return the box and was told by the store manager “MARTY” my $150 will be return into my account. A month later i have never receive my $150. It took me 10 At&t customer service to receive my money which was credited toward my bill. The store manager is a fraud, she opening extra lines on people. Please investigate this store manager.
Jessica Skolnick
Salesguy named Joel lied to my elderly parents when they went in to upgrade my mother’s phone. Told them they would save $100 a month on their family plan if they added a fourth line and upgraded to unlimited data despite barely using their 30 GB existing data plan. Their bill jumped from $220 to $400 a month. They went back to the store to complain. After waiting 3 hours, both Joel and the manager assured them the bill would be corrected. $70 was refunded, but the bill is still $330. AT&T is unable to change the plan back because their old one was grandfathered. Obviously their business model is to scam elderly customers in the middle of a pandemic.
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