Bed Bath & Beyond

  4.2 – 505 reviews  $$ • Department store in Colonie, New York

Chain with a varied selection of home goods, including bedding, kitchenware, towels & decor items.

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout · 

Hours

Sunday10AM–7PM
Monday9AM–9PM
Tuesday9AM–9PM
Wednesday9AM–9PM
Thursday9AM–9PM
Friday9AM–9PM
Saturday9AM–9PM

Address and Contact Information

Address: 32 Wolf Rd, Albany, NY 12205
Phone: (518) 437-0147
Website: https://stores.bedbathandbeyond.com/Albany-NY-12205-40?MCID=YT_YEXT

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Review Summary

Emily Dayter
Love love love this store for price,selection.
Peggy Fisher
Original prices can be a bit high for my budget.
tami bell
The worse customer service experience by the manager I have ever received.
Peggy Fisher
Original prices can be a bit high for my budget. BUT they have Great deals! Great staff, I love BBandB
Zack Win
This is a large location in the middle of a remodel, which I think may be the cause for the relatively low stock on higher end items that you usually find in Bed Bath & Beyond (certain knife sets, etc.). Also, this location doesn’t have their stock listed online. I also noticed a substantial departure from the online pricing. I went in for bedsheets and while looking at the shelf found the sheet set I was looking for but it was listed as being $204.99 with a 20% off sale. When I had looked online before going to the store the sheets were listed as being on sale for $127.99 down from the regular price of $159.99. So I went to check if I could just order online and pickup in store but the location was listed as having none in stock of an item that I was looking at that had no less than 5 sitting on the shelf. So instead I just ordered them online and got free shipping plus an online coupon so my final price was about $101 before tax.Bed Bath & Beyond is now paying to ship me sheets that I could have gotten in store. So now there is extra stock taking up shelf space in a location that they are paying for (and to remodel) because the online price was ultimately half of the in store price. I’m excited that I got to see exactly the sheets in person to know that they are going to match the rest of my bed set and feel incredible, but its frustrating that I’ll have to wait another week to sleep on them and I didn’t get to patronize the physical store that provides jobs locally.The reason that I give 4 stars instead of fewer is because the staff were all very friendly and helping many people throughout the store, particularly the surprisingly large number of elderly shoppers. They were all patient and walked with the customer exactly to the product they were looking for, helped them load it into their cart and car, etc. All in all it was a fantastic in store experience except that the online pricing is undercutting their own physical location.
O.D. TV
Full disclosure this is very long, and this is due to the VERY distasteful attitude an employee had towards myself, my husband, and another employee. I would give this no stars if I could.Yesterday evening an employee (Victoria) at this location- claiming to be the only manager on duty- targeted myself and spouse (yes, I believe her actions were maliciously motivated due to our race).1. There was a tempur pedic pillow that a) on sale (with the wrong sale price attached to the demo piece) and b) the only pillow that matched what I was looking for in a pillow.2. As a former employee and CST at this company I decided to go to the customer service counter to ask them if the item could either be ordered online or done as a direct ship at another location that might have the item. Unfortunately neither options were available based on what the young gentleman that was assisting us had researched.3. However, while doing the research the gentleman asked Victoria to assist him with something he was unsure off. Her reply while entering the CS vestibule (not even looking at what he was asking her) was I don’t know (with a very condescending attitude) and then she walked off with an attitude while stating to Hakeem that he could do a price adjustment to give me the pillow.4. Because I was so impressed that this particular pillow was exactly what I needed I stated that I would take the floor model at a discounted price despite it already being marked down.5. While leaving the vestibule Victoria (with her scornful tone) told Hakeem to proceed with a price adjustment of 10% off.6. Hakeem, after my spouse and I finally decided to go ahead with the purchase, proceeded to do the price adjustment however instead of the 10% being taken off the lowest sale price of $35 (roughly) it continuously took it off the highest price. Hakeem finally decided to do it another way by manually inputting a new retail price -after calculating how much the item would come with 10% off the lowest marked price. This inputted price however required a key turn- which once again Hakeem had to rely on the incompetent Victoria for.7. Upon returning to the desk (with an attitude) to give the key turn I explained to her politely he needed the key turn as he was getting 2 Hum toothbrushes from lockup for us. She turned the key and once the key and once the POS system indicated the new selling price (which was obviously much lower than the incorrect ticket price) she immediately voided the transaction. I immediately asked her why she did and that was when Hakeem reappeared with our toothbrushes and reexplained what I had already told her when she came to give us the key. She immediately said that there was no way I could get that 10% off plus use my coupon despite it being a floor model that had been touched by hundreds of individuals.8. I explained to her that as a customer the price had to be honored- especially since I knew the price would probably be marked down for less as an as is merchandise once the revamped the pillow area.Please view pictures for remaining complaint.
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