4.0 – 136 reviews $$ • Cell phone store in Syracuse, New York
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Retailer providing wireless plans & a range of phones, devices & accessories.
Located In: Destiny USA
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 12–6PM |
| Monday | 11AM–7PM |
Address and Contact Information
Address:
9627 Destiny USA Dr Space B106, Syracuse, NY 13290
Phone: (315) 422-1387
Website: https://www.att.com/stores/new-york/syracuse/84609
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Review Summary
Shane G. Sutliff
They have cheaper prices and better staff and much more helpful.
Zolonda Slaughter
She proceeded to say that “we don’t charge the full price in the store.
Farthousa Ahmed
He was amazing and I satisfied his service he is great customer service.
Tim Davies
Destiny USA AT&T store is the best and Ralph Dennis is my go to sales rep.This last time Ralph got me straightened out with my iPhone 12 Pro Max early trade up. A combination of poor mailed instructions on AT&T’s part and a less than stellar team at the AT&T store in Geneva left me with a new phone without 5G.Ralph got everything set up and also went over several options for modifying my current plan. He is great a breaking down the cost/benefits so they are easy to understand. It’s well worth the almost 100 mile round trip to have Ralph do it right the first time for me.
Zolonda Slaughter
I have been a loyal AT&T customer since the company was known as Cingular. Pretty much haven’t had a problem with them. Today, 05/15/2021, at the Destiny USA location, I purchased a brand new Samsung phone for my daughter. I asked for the full price of the phone in order to purchase it outright. I left my daughter with my credit card to run to the mall’s facilities down the hall. When I came back, she was done, standing outside the store. I looked at my receipt to see how much I was charged. I was only charged the low “first time” phone price. When I turned to go back to the store to pay the rest, I was met by the long sleeve, blue shirt female (manager(?)) that saw the entire transaction that took place with a regular floor worker. She met us at the door and asked how she could help. I stated that I wasn’t charged the full price of the phone. She proceeded to say that “we don’t charge the full price in the store. You will have to wait for a month after a full billing cycle has gone through. Call customer service and someone should be able to help then”. This struck me as being wrong as she was saying it. I left and proceeded to dial *611. The remaining balance of the phone was paid off in less than 7 minutes after leaving. The customer service representative stated that she did not know why the store was unable to help me because the stores have the same exact computer as she did. In my opinion, it is because of shoddy service like this that is going to be the downfall of brick and mortar stores. Cut out the middle man and just purchase directly off the web. I also wish Ralph or the girl with the one really long braid was there. Between those two they we’re always real helpful.
Carl Barber
Just bought the flip 5 , what an amazing device with amazing sound. The representative told me exactly what to expect and he was spot on. Thank you that sound is absolutely amazing.
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