We carry a large selection of used cars, trucks, and SUVs. So it’s easy to find exactly what you want, all in one place. Come to CarMax in Albany, NY and enjoy car shopping with no haggling or pressure. Every car we sell is CarMax Certified and comes with a 30-Day Money-Back Guarantee, so you can buy with confidence. Want to sell your car? We make that easy, too. And we’ll buy your car even if you don’t buy ours.® Easy car buying and selling. The way it should be.
Service Options: In-store shopping · Curbside pickup
Hours
| Sunday | Closed |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
| Friday | 11AM–8PM |
| Saturday | 9AM–7PM |
Address and Contact Information
Address: 1860 Central Ave, Albany, NY 12205 Phone: (518) 452-6810 Website: https://www.carmax.com/stores/6049?utm_source=SEO_Local&utm_medium=SEO_Local_Snack_Pack&utm_campaign=SEO_NY&utm_content=SEO_Albany&utm_term=SEO_6049
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Review Summary
Alex Giordano
We knew what car we were looking for and found a perfect match at Carmax. The car was delivered to a Carmax store near us. Eveything was pretty perfect from the original …
Jennifer Carrara
… experience with Customer Service rep Erin. She was able to arrange for a vehicle we were looking at transferred to the Albany store where we could test drive the car
Kate xoxo
… and had Brandon help us out from there. Once we actually got to the store it was easy and a wonderful experience say the least. Thank you Amy and Brandon!!! We appreciate …
Pete Joyce
We were looking to sell our car. A new car dealer gave us a price for trading it in. We went back and forth, We got their best offer. We told them we’d think about it. I went online and got an estimate from CarMax. I went to CarMax , we didn’t know we needed an appointment. Matt explained the process. Told us to come in at 10:30 the following morning. We got there and were told that Brittany would be taking care of us. We gave her the documents she needed, and showed her the code from our online estimate. She went to examine the car, came back and agreed with the online estimate. The online offer was 800 more than the dealers best offer. She contacted our loan holder to get the payoff price. She explained the money, their offer minus the pay off on our car and the difference was ours. We signed the documents . We walked out of CarMax at 11:20 with the bank draft in hand. She explained that our bank would put a hold on the funds until CarMax had received the title for the car.Super fast, excellent customer service. I highly recommend.
Tiffney Biagioni
From start to finish my experience was a headache. No one was particularly an issue, in fact Brandon was quite helpful in damage control and even offered to reimburse my first month car payment for the inconvenience. For that the two stars go to him and the associate Mo for his informative service and professionalism. Other than that I dealt with six different employees by the time my trade in and purchase was complete, with one associate who began the process and left in the middle because his shift was over, to me that does not show care for your customers and looks very unprofessional. I was the last customer of the day and was told I could take home my new car that night watched them put the plates on it. I sat there for almost an hour before someone checked in with me to tell me they were having printer issues. Finally, I was told I’d have to drive my now unowned trade in home and come back another day to pick up my new car. They took the plates off my new car and put them back on my trade in and sent me On my way! I was very displeased with the pushy and rushed experienced of the employees scrambling to get through my deal so they could go home. I felt as if I was an inconvenience because it was the end of their shift. The last associate which finalized my purchase the day I returned was very unprofessional and disorganized and was laughing and making jokes that my experience was so inconvenient. She then proceeded to tell me that she placed my car plate in my back window because she couldn’t find screws to put it on and even tried to put screws in it that were larger than the vehicle was equipped for. I asked another associate to please find screws because I shouldn’t have to get my own and put the plate on when I am making such a large purchase these things should be done. My car was also not detailed prior to leaving which I will now have to bring to a dealer and pay out of pocket myself, something that should be done upon purchase. My first day there took four hours and my purchase was not finalized, my second day finally getting my new car took three hours. Overall my experience was extremely unprofessional, aside from Brandon attempting to save the experience. I do not recommend unless they seriously work on their customer service and professionalism skills! In the end I asked to keep the bow as a symbol of good faith for the terrible experience and the girl laughed in my face and told me no, that would’ve been the least the company could’ve done!!! We shall see if my first month reimbursement payment check is upheld.
Jim Nelligan
I felt like I received a fair deal on a quality car without any high pressure sales tactic. I like the fact that their cars have a warranty. It as nice to be able to select from all their cars nationwide. For a reasonable fee I was able to transport a car from GA to NY. The only improvement that I can recommend was the paperwork process that took 3 hours. I had a very nice young man who was new. It took about 2 hours before any management even tried to help him.