Apria Healthcare

  1.6 – 19 reviews   • Home health care service

Apria Healthcare is one of the nation’s leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.

Hours

Tuesday9AM–4PM
Wednesday9AM–4PM
Thursday9AM–4PM
Friday9AM–4PM
SaturdayClosed
SundayClosed
Monday9AM–4PM

Address and Contact Information

Address: 744-746 Ulster Ave, Kingston, NY 12401
Phone: (845) 336-3333
Website: http://www.apria.com/

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Review Summary

Susan Kahl
Never happy with them but stayed due to location of office.
Russell Coon
And these people distribute medical equipment.
Grace Lynn
On hold for over half an hour , find another company to meet your oxygen needs.
suzanne Wilson
My machine broke down called during business hours left a message. 3 hours later still no one has returned my call. Also was asked if I wanted supplies 3+ weeks ago and still haven’t reacieved anything. I am going to mention this to my doctor.
Local Guide
I needed dme for a surgery I had. When I called the 1-800 #, I get sent to a call center where people have a hard time understanding the English language. I spoke with them there 3x, and they ordered the wrong item. They never called me to tell me that. They only discovered that it was the wrong thing when I called to check on it after my surgery and I needed it. I was angry by this point because they made my recovery more difficult. When I asked them how long it would take to fix, they couldn’t give a time frame. I hung up and had this feeling that I should call back. When I explained the situation again, the woman didn’t understand. I repeated it 3x, and I asked her to repeat it back to me, of what she thinks I need. She couldn’t. I asked to speak with someone that could understand what I was saying. She asked, do you want an American agent? I told her, I just need someone to speak with that knows what I need and understands what I am saying. She transferred me to the Kingston, NY location. From here, this is why I gave 5 stars. The woman was so kind and understood exactly what I needed after a brief explanation. She called the insurance, checked if I needed pre-approval, ordered my item, and had it delivered to me by noon the next day. She was a god send in a very tough time. I cannot thank her enough. Despite my difficulty at the 1-800 #, the Kingston location took care of my needs in a flash and they deserve 5 stars. Thank you, thank you, thank you.
Addison Wyckoff
All I wanted to do was see if they had wheelchairs available for me to sit in so I knew if I liked it or didn’t (I mean, I’m going tI be in it quite a lot). Explained MULTIPLE times that my doctor is mailing ME the prescription so that I can figure out the provider I want to get the chair from. It took me 20 minutes for the woman on the phone to say oh well we can see if you like the standard wheelchair!. No. That is not what I want. I don’t want a hospital wheelchair because I’m not using this in a hospital, I’m using it every day. Horrible customer service.
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