4.0 – 162 reviews $$ • Cell phone store
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks ·
Hours
| Sunday | 11AM–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
| Friday | 10AM–7PM |
| Saturday | 10AM–7PM |
Address and Contact Information
Address:
427 Merhar Ave Suite 100, Fairbanks, AK 99701
Phone: (907) 479-0038
Website: https://www.verizon.com/stores/details/alaska/fairbanks/fairbanks-1045602/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Jose U
Outstanding service and amazing staff!!
Matt S
Frustrating place and prices are just too high.
Ryonin Shonin
Fantastic customer service, and there are always plenty of people to help you.
Richelle Lowe
I went in just to get a pop socket and new case for my iPhone 12 pro max and immediately was helped by a wonderful worker named Tori. She is an absolute sweetheart and went out of her way to ask me what kind of cases I liked and grabbed a whole section from the back for me along with a bunch of pop sockets. She debated which one I should pick when I asked for her input along with how good the cases were with drop protection and what styles go best with which. She is an absolute sweet heart and goes above and beyond at her job. I recommend going here if you need anything phone/ Verizon related and saying hello to her !! She deserves a raise.
Shaun Huot
Professionalisms is lacking. The store manager, Brandon, was completely rude when I went in to get their error correct on an upgrade transaction. Claimed he couldn’t help me because he was “taking care of the door”, but then helped the next person that walked in after I was helped by another rep. Funny enough Brandon became somewhat helpful AFTER I actually went through with the upgrade refund. A little too late at that point.GM was supposed to call me today to figure out how to refund money I paid at the store, I guess their reps can’t issue refunds. Heard nothing all day. But with the attitude from the employees I’m not shocked by no follow through on managements part.We have been Verizon customers for 15 years! We ended up returning the upgrade and will be taking all lines elsewhere. Definitely do your business online or through customer service if you want any help with Verizon. This place isn’t worth the gas money.
marc copeland
Just shopped here for cell phone service yesterday. Great customer service by Rodney.Really went out of his way to explain all options and plans in depth.probably spent 2 hours going over all promotional sales and made sure we were 100% comfortable. Really rare service as I have had different providers from across the country and the service here is absolutely first rate.No pushy sales tactics. Highly recommended!
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