Verizon

  4.0 – 334 reviews  $$ • Cell phone store

Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.

Telecommunications company offering cell phones, wireless plans, accessories & more.

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · 

Hours

Saturday10AM–6PM
Sunday11AM–5PM
Monday10AM–6PM
Tuesday10AM–6PM
Wednesday10AM–6PM
Thursday10AM–6PM
Friday10AM–8PM

Address and Contact Information

Address: 7203 I-40 West, Ste M, Amarillo, TX 79106
Phone: (806) 374-1900
Website: https://www.verizon.com/stores/details/texas/amarillo/amarillo-i40-331851/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE

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Review Summary

April D.
Best phone service in this area for the price.
Joseph Paulk
Great service and a nice selection of devices will help ease the wait.
Aspen Hill
Apparently staff had used the equipment then returned to new inventory.
Hailey Odom
These guys are super friendly and helpful! It made switching to Verizon easy. And Nick was very good at explaining terminology to make it easier to understand. I also had to call tech support the next day and he was very patient and helpful to resolve my problem.
Rex Rucker
Not sure if it the pandemic that is causing the customer service to suffer or just lack of care. I made an appointment as instructed, then was told it would be an hour before we could be helped. Then I received the text, after the appointment time, to come in. Had the person at the door asked if we had an appointment and checked the schedule, this would not have been so frustrating. I very much like this business and have been a customer since 2002 and have experienced vastly better service in the past. I know they can provide excellent customer service but they failed this time. The pandemic should help businesses strive for top notch services to the customers so their business will continue to grow and thrive.
Donna Rosenberg
Third time this week I’ve tried going in. I was asked to leave & that there was at least an hours wait even though a couple with at least 4 kids walked in just in front of me & were being helped. I did not even need help, if so I would have waited at counter. Last time I was told I had to make an appointment. I was the only one in the back of the store went in to see a device. If there were to many people perhaps they should have asked the ones before me to have kids wait outside with a parent rather than a paying customer. Texas has been open for months, restaurants are at 100% & no other business is acting this way. I tried three times but will move to TMobile & add the 3 devices & lines over there. I told him so on the way out & was told there “was no one to help me” rather than asking if I even needed it. There is only one person there I would allow to help me anyway (Chuy) everyone else has always screwed everything up & made a mess he had to untangle. Their service works but so do all the others here. The attitude & customer service are the worst. I’m done.
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