Teen-oriented chain supplying casual, surf-&-skate-inspired clothes, shoes & accessories.
Located In: Irving Mall
Service Options: In-store shopping
Hours
| Saturday | 10AM–9PM |
| Sunday | 10AM–9PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 12–6PM |
| Friday | 10AM–9PM |
Address and Contact Information
Address: 3880 Irving Mall, Irving, TX 75062 Phone: (972) 257-9718 Website: https://www.journeys.com/store/JOURNEYS-Irving-Mall?utm_source=local&utm_medium=local&utm_campaign=Google-191
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Store JOURNEYS #0191 | Journeys
JOURNEYS #0191. JOURNEYS #0191 image. Irving Mall. 3648 Irving Mall. Irving, TX 75062-5129.
Journeys – Irving Mall
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Journeys 3648 Irving Mall Irving, TX Shoe Stores – MapQuest
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Review Summary
Bertha Mendez
Good customer service but never have small sizes
Cullen Edward Crowder
My niece loves this place.
Leondra Stevenson
She even gave me amazing advice on where to buy shoes from next time!
Tim JM
On March 29, 2021 I went to Journeys in the Irving Mall with a picture of shoes I wanted to purchase for an out of town trip. I showed the picture to the sales rep in the store and she told me that they were out of that shoe in that particular size and walked back to the register and picked up her cell phone like I wasnt even still there but another sales rep that I talked to in the store offered to order the shoes online for me and helped me purchase what I wanted. One representatives customer service was bad but her colleague went above and beyond. Fast forward to 04/13/2021 I proceeded to go to Journeys to return a pair of shoes that did not arrive on time for my trip out of town. As I came upon the store an hour before closing all I could was the gate pulled down and the store was closed and I was puzzled with what was going on. I stood there a few moments and decided to call the number on my receipt as to maybe someone would answer with resolution. I called and noone answered. So I began to walk off and I saw two sales representatives coming from lunch raise the gate and go in so I stopped them and asked what was going on why were they closed an hour before the mall closed down. The sales representative went on to tell me that they closed early because they had inventory to stock and that I should just come back tomorrow and return my merchandise. I have never in my life heard of a customer being told to return the next day because the employees have to put up inventory. I was not in the best mood after this ordeal. An improvement has got to be put in place. This is definitely unacceptable. Very disappointing and frustrating.
Leondra Stevenson
I accidentally took my purchases from Famous Footwear and tried to return them here lol! I felt so stupid but the girl that helped me was so sweet about it and helpful. She even gave me amazing advice on where to buy shoes from next time! I ended up purchasing the shoes I originally wanted from Famous Footwear and will be returning my other ones to the correct store. I wish I got her name cause she was just so sweet. I’ll definitely be shopping here again!
Martha Vanegas
I think her name is bri she said she is the manager there she is amazing.! Been everywhere looking for some gray crocs and she was able to save the last pair for me.! Thank you