Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Located In: Domain NORTHSIDE
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 10AM–9PM |
| Sunday | 12–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–9PM |
Address and Contact Information
Address: 3121 Palm Way, Austin, TX 78758 Phone: (512) 691-4800 Website: https://www.apple.com/retail/domainnorthside?cid=aos-us-seo-maps
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Review Summary
Amer Mughawish
Excellent service and friendly staff, usually a bit of a wait though.
v keltner
I checked in and waited for an hour for a iPhone service appointment.
Suzanne Bush
Plus they offer cutting edge products in a fun and clean atmosphere.
Kieu-Mai Velasquez
Save yourself time and make an appointment!Right now with the current situation, there’s a queue to enter. If you have an appointment, you get to join it. But if you don’t, you may be turned away.Once you get inside, it’s pretty quick. They’re very attentive and knowledgeable as usual.I love browsing Apple products, but I may have to do that online for now just so I don’t take up time for others.
Will Martyka
BEWARE APPLE PRODUCT LOVERS!If you like apple products as much as I used to (I own two iPads, 2 apple watches, 4 MacBook pros, an Apple TV 4K, and countless generations of the iPhone) Once an iPhone has been opened for repair as my iPhone XS was, it is no longer water resistant whatsoever. I brought my phone in a month ago to replace the rear camera. Since then the device was briefly exposed to water (2 minutes) and the phone with a resale value of $700 was completely destroyed, so I (conveniently for Apple) had to purchase a new one. Keep in mind this model of phone claims to be water resistant up to two meters for 30 minutes. Upon brining it back to the Apple store they explained that there was virtually no way to verify that the phone was resealed properly after the camera repair and that they therefore couldn’t do anything. I feel it is my responsibility to make other customers considering getting their devices repaired aware of this situation. This product support and service is completely unacceptable and I can say that this will be the last Apple product I ever purchase which is such a shame because the Apple ecosystem has served me well for many years. I however refuse to be taken advantage of by hardware oriented company who refuses to stand by the claims about the durability of their hardware. It appears Apple has become greedy at the expense of the customer experience and it is sad to see such a great company take this turn for the worst.
Teresa Krenc
AWESOME EXPERIENCE!!!We went in due to a problem with my husband’s iphone 11 facial ID not working correctly, since we had apple care we were looking for a replacement. The authorized repair center in waco couldn’t replace his phone since they were out of stock and it would take 7-14 days or longer to get a new one.We met with Hilary at the store and explained the steps we had taken to get it replaced. She could see the information in the system but unfortunately they were also out of stock on the iPhone 11. She advised the option we had with our Apple care express where we could call Apple directly and they would send a new iPhone 11 to us and then we would ship the broken phone back, however the status of the iPhone 11 being on back order was still a challenge. We asked about upgrading to a 12 but since the phone was broken it was worth much less than if it was in good condition. She could have just ended it there and told us to contact Apple or come back but she didn’t. She spoke with her colleagues and came up with a very creative way to not only get us a new phone but with the full trade in value of our phone. Hilary went above and beyond to help us, she was kind and respectful of our situation and I cannot thank her enough. She put herself in our “shoes” and delivered stellar customer service. Thank you Hilary!!