Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Located In: Destiny USA
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Tuesday | 10AM–9:30PM |
| Wednesday | 10AM–9:30PM |
| Thursday | 10AM–9:30PM |
| Friday | 10AM–9:30PM |
| Saturday | 10AM–9:30PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–9:30PM |
Address and Contact Information
Address: 1 Destiny USA Dr, Syracuse, NY 13204 Phone: (315) 233-5920 Website: https://www.apple.com/retail/syracuse?cid=aos-us-seo-maps
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Review Summary
ASHWANI BHATT
Lot of service personal and a Great service team.
Bradley Gonnella
The employees gave great customer service and support.
Marcy Smith
Great place to experience the latest and greatest Apple stuff.
Daniel Riley
Three strikes and you’re out. I will not be returning to this establishment. Save yourself the time, money, energy, and aggravation of going here for anything.I wanted to like this place and I liked that there was a nearby location for servicing issues with my apple products, but I simply cannot justify a place that has “genius” repair techs masquerading as low level sales people whose default recommendation is to tell people to purchase a new phone or other product.My first couple of visits went well but the issues were very straightforward. The next three visits were not so great, with the third one being the final straw.I refuse to be told by someone with presumably no computer science knowledge or training whatsoever that the issue of my phone constantly shutting down and restarting was due to an optional iOS feature that I had completely disabled on my phone and that it was also responsible for draining the battery.On top of that, the “genius” made no attempt to diagnose the issue further, pointed to “bad parts” as the source of the issue, and made frequent mention of the age of the phone as the cause of the issues, recommending that I buy a newer phone. Ultimately he had no solution, other than telling me I needed a new phone. Thanks pal, but that’s not why I made the appointment and came in today.I’m not dropping apple products completely, but their store front and Genius Bar experience is utterly aggravating, pointless, and at times infuriating. Either hire people who know what the heck they are talking about or don’t offer repair services at all. And stop the money grab up selling at every turn.I will be seeking alternate repair options from this point forward with my apple products. And you should do the same.
Marcy Smith
Great place to experience the latest and greatest Apple stuff. I especially like the no register checkout. Just scan and go with Apple Pay.
Luz Rivera
Because of the good iPhone and iPad they have everything for iPhone.