Service Options: In-store shopping
Hours
| Saturday | 10AM–4PM |
| Sunday | 10AM–4PM |
| Monday | 10AM–6PM |
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
| Thursday | 10AM–6PM |
| Friday | 10AM–6PM |
Address and Contact Information
Address: 609 W Veterans Memorial Blvd, Killeen, TX 76541 Phone: (254) 781-2329 Website:
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Longhorn Appliance Killeen TX, 76541 – Manta.com
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Longhorn Appliance 609 W Veterans Memorial Blvd Killeen, TX
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Review Summary
Lee Anne Bounds
These people are scammers.
Rosalinda Bimrose
This shop gives a bad name to small family businesses.
Asialynn Gibson
Paid it off and then they told me delivery would b 3-6 days.
Rosalinda Bimrose
The worst store! There is no customer service, no steady hours. I had to use my 90 day warranty on my washer, it stopped draining water. I call them and it takes them over a week to pick up the washer after the date they originally gave me. Now I understand this is a family business and I’m a full supporter of it so I understand if it takes a little longer but communication is key to customer service. They said it would be done in 3 days. After calling for over a week and a half they tell me they are waiting for a part to come in, again I would understand if they called and informer me. A few days pass and they call saying it’s ready and deliver it with an extended 90 day warranty, made my husband and I very happy since he’s deployed.The very same day they delivered it I throw in a load and the washing machine fills up and that’s it. I call, leave a message. I take a closer look at the paperwork and the extended warranty was only for 30 days! I call and leave messages every single day after that with no response at all. I go to the store and it’s closed. I finally get a response last week and the owners wife informs me they had a shortage of staff and her employees were sick but would call when they are open again. I call every day after that and nothing. Today I talk to the owners wife, says she’s been there all weekend and no one called. Told me I never called or spoke with her. I give her information she previously gave me and admitted they did not re-open until today. She would call when they are able to pick up…Now I’ve written down the names of all the people I’ve talked to on the phone, took pictures of the call longs, kept track of dates and shown up to the shop every day! Now I’m not asking for a refund, which they don’t do. I just want a washing machine that works! That’s what I payed for that’s what I expect. This shop gives a bad name to small family businesses. There are hundreds of military families in this area. DO NOT DO BUSINESS WITH THEM! I’m sorry I ever did.
Allison Hardman
I wish you could give less than 1 star. GO AWAY from this company. This is managed by something called Home Service Magic? SCAM RUN AWAY. SCAM
Asialynn Gibson
Did the lay away payment and when I had made my first payment they told me delivery would b within 3 days. Paid it off and then they told me delivery would b 3-6 days. It’s been 7 days now and they claim they can’t give me a date when it’s going to be delivered. If they did refunds I would be in the store right now getting my money back. Do not recommend this place and after reading the other reviews about appliances that needed repairs.. I wish I had never gone there myself.