Located In: SUN CITY BUSINESS PARK
Service Options: In-store shopping · Delivery
Hours
Saturday | 9AM–1PM |
Sunday | Closed |
Monday | 9AM–5PM |
Tuesday | 9AM–5PM |
Wednesday | 9AM–5PM |
Thursday | 9AM–5PM |
Friday | 9AM–5PM |
Address and Contact Information
Address: 11394 James Watt Dr, El Paso, TX 79936 Phone: (915) 790-1095 Website:
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Eastside Carpets & Flooring | Better Business Bureau® Profile
BBB accredited since 10/1/2010. Hardwood Floors in EL Paso, TX. See BBB rating, reviews, complaints, request a quote & more.
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Review Summary
art TOVAR
Great service and price.
Lowell Graham
The work was first rate and the result is beyond our expectation.
Amanda Lynn
Kind of wondering if they had their family write them.
Helene Madrid
If you are looking for a great, affordable, and trustworthy company look no further. Mr. Julian and his team were amazing and finished the job very fast and it looks amazing. We had really bad experiences before so your team really showed us that there are good people out there that do exactly what they promise.Thank you Mr. Julian not only for our beautiful floor but for going above and beyond to satisfy your customers.
Amanda Lynn
I’m not going to lie when I looked up this company I am extremely surprised at the good reviews. Kind of wondering if they had their family write them. I am in a rental property that before I moved in they had the carpet replaced by this company, after vacuuming, the first time, the carpet was coming up around the fireplace. I called the rental company and they said they would have the people who replace the carpet come out. The company did not show the first time, and was late and the second, once they got here they stretch the carpet and tucked it in around the fireplace. After vacuuming it came up again. I called the rental company and told them it was coming up and shredding. The owner of the carpet company came out and looked at it he said they would probably have to put a border around it because the stretching of the carpet is not working. He then said that he would run to get the border and be back, if something changes he would call me. He never showed up and he never called. I informed the rental company of what happened. A couple days later I received a text message that the owner, of the carpet company, would be to my house in 30 minutes. I responded with we did not have an appointment I am not home and then got no response back. Once again I informed the rental company. Today we made an appointment, time range between 10 and 1. His people did not show up until after 5, I did however recieve a phone call at three, after the appointment window, that they would be late. When the contractors got here they moved my furniture out of the way, threw my dog bed, cut up the carpet, stretch the carpet and tucked it again. I explained that this did not work last time and that they were supposed to be putting a border. The contractor told me no and left. They did not clean up the mess or put anything back where they found it. I called the company owner to explain to him what had just happened and that I would like to know the name of the company so that I could write a review and he didn’t even apologize. All he could say was that I better get the facts straight. These are the facts. This is exactly how it happened. There has not been a single thing that I have been impressed by with this company. Obviously the job that they do is inadequate or the carpet wouldn’t be pulling up in multiple spots, they are late every single time they come out and that’s if they show up, they don’t listen to the customer, they leave the mess that they make and don’t put things back when they’re the ones who move them. This is absolutely ridiculous. I started to clean up their mess and then decided to take pictures. Dog bed was over mess up in carpet so try and preserve it. Feel sorry for the owner.Update: just wanted to show how well the carpet isn’t holding up.
Lowell Graham
My experience with East Side Carpet and Flooring, Mr. Julian Sepulveda and his team, was nothing short of spectacular!!! From the initial contact, the analysis of the project, the help in providing options was as good as it gets. We had a demolition of hard wood flooring to be replaced by tile in a somewhat large living/dinning room area. I had a specific timeline for this. His team came on a Monday to begin and it was finished on Friday. Think about that — amazing. The work was first rate and the result is beyond our expectation. The leadership and team were exceptional. This was quality work by any standard. I recommend them without hesitation. You will not find better IMHO!