Retail chain with a variety of signature home furniture, decor, & accessories.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required ·
Hours
| Sunday | 12–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
| Friday | 10AM–7PM |
| Saturday | 10AM–7PM |
Address and Contact Information
Address: 701 Skyland Blvd, Tuscaloosa, AL 35405 Phone: (205) 366-2295 Website: https://stores.ashleyfurniture.com/store/us/alabama/tuscaloosa/7710000013?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch
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Review Summary
James britt
Good experience and price matched via salesman Jared.
Laquincy May, Sr.
Jenesis provided great service in assisting my family and I.
#Tee Makeup Sessions
I was blessed to get a bed, mattress, and sofa!
Farenzello Lewis
I placed an order on-line for a dining room table set in April and delivery was set for mid-May (6-weeks) and I was fine with that. Table was supposed to be delivered a week ago and it wasn’t. No call to say it was going to be late or anything, I had to call them to find out what was going on with my order and reschedule my delivery date. So fast forward to today delivery was set for between 10am-1pm and once again no delivery. I’ve called them several times today and the first time they were behind schedule, the second time they were in route, third time (an hour later) they were still in route, and the last call they told me someone had called several time and didn’t get an answer and they even knocked on the door and no one answered. They even had a picture of my car in the driveway. So that means you came by, took the picture, and left. I haven’t left home at all today and I haven’t had any missed calls! My time is important and this was a total disrespect of my time. Customer service and timely delivery is not their strong point. This is very disappointing and this is my last time shopping with Ashley Furniture! Future shoppers beware. If you want your furniture in a timely manner, this is not the store to purchase from!
Orly Alvarado2
We were helped by Joseph and he offered great service
Brittani Jones
I will never purchase from Ashley Furniture again and anyone who is considering it, don’t! I paid a lot of money for a power reclining couch and loveseat plus a warranty. The couch arrived broken to my home 3 months ago! No one has done anything. The lack of communication has been horrible!! I was given a case number and have talked to customer care so many times I’ve lost count. It’s always a different person and they agree to stay involved until it’s resolved and I typically don’t hear from them again. I’ve called, sent emails with pictures, chatted with them on the FB messenger app… nothing works. They agree to send repair companies and after my husband or I take off work to be available for a 4 hour time frame and confirm appointment times, no one ever shows up, calls back, nothing! This cycle has been repeated 3 times now. I still have a couch I can’t use which is insane, because it should be replaced! It’s under the manufacturer’s warranty AND I also purchased a warranty. It’s been nothing but a headache dealing with this company. All I want is usable furniture and I don’t even know what else I can do to get something done. Shopping here was a waste of time and money! Don’t do it!