3.8 – 164 reviews $$ • Cell phone store
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: New Braunfels Town Center at Creekside
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Safety dividers at checkout ·
Hours
| Saturday | 10AM–8PM |
| Sunday | 11AM–5PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address:
2802 I-35 Ste H, New Braunfels, TX 78130
Phone: (830) 626-3006
Website: https://www.verizon.com/stores/details/texas/new-braunfels/new-braunfels-332193/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Jorge Mangino
Very well upkeep store, nice and clean, received very good service
Rhonda Elder
The sales person (offer no name, they used to give you a bus card.)
Russell Calder
The staff are always friendly and helpful, however wait times are often long.
Bill Stewart
Quick Update…I was just charged $7 for having the audacity to speak to one of their magnificent (and I use the term loosely) agents. They are the most expensive, and now the most money hungry. Please reconsider other options.This is not so much a review of this particular place, rather a review of Verizon in general. It quite literally is a tale of two companies. Their phone service has always been great (although I think the other providers have caught up). The problem with Verizon is their customer service. You will wait for quite some time (our average was 45 minutes for the off-shore Call Center to respond) to speak to a real person who can’t really help you with your problem. I say that because they have repeatedly lied to us regarding changes we asked to have made to our account. For example, we were told that we qualified for the Over 65 plan, only to find out sometime later that there is no Over 65 plan, and we were stuck with $105 in data overages. And the kicker is there were no notes on our account about this, and we were stuck. There were other instances about them playing fast and loose with the truth, such as the time we were told not to pay a particular bill only to be taken to collections a month later. Bottom line, please don’t trust anything they tell you. Get it in writing. We had enough and left them. Please be careful.
Joshua Stoker
The best in-store experience I think I’ve ever had.
Tshlee Hamilton
Good service but not cheap
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